Membership Concierge I

Job Overview

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Work Schedule

Flexible
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Benefits

inclusive workplace
Training opportunities
flexible schedules
Supportive team environment
Employee wellness programs

Job Description

Life Time is a premier health and wellness company that creates and operates athletic clubs, gyms, and fitness centers across North America. Known for its comprehensive approach to health, Life Time integrates fitness, nutrition, and lifestyle services to help members achieve their highest potential in wellness and overall well-being. With a commitment to fostering a motivating and inclusive environment, Life Time is dedicated to offering an exceptional customer experience that supports each member's healthy way of life goals. The company lives by values that emphasize community, integrity, and delivering extraordinary experiences every day. It is a place where individuals are welcomed and encouraged to thrive both physically and socially, making it a leader in the fitness industry that prioritizes personal connections and superior service.

The Membership Concierge I position at Life Time plays a vital role in ensuring all members and guests receive the highest quality customer service and feel truly welcomed when they visit the club. As the first point of contact, the Membership Concierge I embodies a hospitality mindset that fosters value-based relationships with members and guests, boosting member loyalty and satisfaction. This role involves answering incoming calls, assisting with transactions, and providing knowledgeable information regarding club programs, events, pricing, and policies. Working in a dynamic and fast-paced environment, the Membership Concierge I supports the overall member experience by facilitating smooth interactions and creating extraordinary and memorable experiences. The position offers a fun, healthy, and supportive workplace where one can grow professionally while contributing meaningfully to members' wellness journeys. This is an excellent opportunity for someone passionate about fitness and health, who enjoys helping others, and is eager to work in a vibrant service-oriented role. The employment type for this role is typically part-time with a minimum of 15 hours per week, making it suitable for people looking for flexible work hours within a wellness-focused company. By joining Life Time as a Membership Concierge I, individuals become integral members of a team that values dedication, passion, and communication, all while fostering an environment that promotes living a healthy way of life.

Job Requirements

  • Minimum of 6 months service or reception experience
  • complete Concierge Certification upon hire
  • must work a minimum of 15 hours per week
  • commitment to serve others
  • effective communication skills
  • passion for living a healthy way of life
  • ability to multi-task and deliver high quality customer service in a fast-paced environment
  • must have good verbal communication
  • must be able to stand for 4 hours at a time

Job Qualifications

  • Minimum of 6 months service or reception experience
  • effective communication skills
  • passion for living a healthy way of life
  • ability to multi-task and deliver high quality customer service in a fast-paced environment
  • good verbal communication
  • commitment to serve others
  • completion of Concierge Certification upon hire

Job Duties

  • Operates as first point of contact for members and guests
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • assists members with transactions and general account changes

Job Criteria

Experience

No experience required


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