Membership Concierge I

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $15.00 - $18.50
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Work Schedule

Standard Hours
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a premier health and wellness company dedicated to helping members live a healthy way of life through its state-of-the-art fitness facilities, innovative programming, and exceptional customer experiences. Known for its commitment to quality and community, Life Time offers a welcoming environment where members can pursue their fitness and wellness goals in a supportive and engaging atmosphere. With locations spanning across multiple regions, Life Time prides itself on fostering value-based relationships and delivering outstanding service to enhance the overall member experience.

The Membership Concierge I at Life Time plays a pivotal role as the first point of contact for members and guests, embodying the company's hospitality mindset and commitment to service excellence. This position involves delivering personalized customer service and support, making every visitor feel welcomed and valued upon arrival. The Membership Concierge I supports members in navigating club facilities, programs, events, and policies while assisting with transactions and account updates. This role is essential for cultivating member loyalty by creating extraordinary experiences that align with Life Time's mission of promoting a healthy way of life. Employees in this role enjoy a fun, dynamic, and health-focused workplace, where they are empowered to grow professionally through ongoing training and development. This hourly position offers wages ranging from $15.00 to $18.00 per hour, depending on experience and qualifications, and requires a commitment of at least 15 hours per week. Joining Life Time as a Membership Concierge I means being part of a passionate community dedicated to wellness, inclusivity, and exceptional member service.

Job Requirements

  • Minimum of 6 months service/reception experience
  • complete Concierge Certification upon hire
  • must work a minimum of 15 hours per week
  • commitment to serve others
  • effective communication skills
  • passion for living a healthy way of life
  • ability to multi-task and deliver high quality customer service in a fast-paced environment
  • must have good verbal communication
  • must be able to stand for 4 hours at a time

Job Qualifications

  • Minimum of 6 months service/reception experience
  • effective communication skills
  • passion for living a healthy way of life
  • ability to multi-task and deliver high quality customer service in a fast-paced environment
  • good verbal communication

Job Duties

  • Operates as first point of contact for members and guests
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • assists members with transactions and general account changes

Job Criteria

Experience

Entry Level (1-2 years)


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