Membership Concierge I

Life Time is a premier health and wellness company dedicated to inspiring healthy living through a unique combination of fitness, sports, and lifestyle amenities. Established as a leading operator of luxury fitness centers, Life Time offers an integrated approach to health, blending state-of-the-art facilities, expert coaching, and a supportive community to help members achieve their wellness goals. With locations across multiple cities, Life Time has built a reputation for excellence, fostering environments where people feel empowered, energized, and motivated to lead healthier lives. The company embraces diversity and inclusivity, ensuring that everyone who steps into their clubs feels welcomed, valued, and part of a vibrant community.

The Membership Concierge I plays a pivotal role within Life Time by delivering exemplary customer service to all members and guests. As the essential first point of contact, this position ensures every visitor experiences a warm and welcoming atmosphere from the moment they arrive. The Membership Concierge I contributes to building strong, value-based relationships, enhancing member loyalty and engagement, which in turn supports members in meeting their healthy way of life goals. This role offers a fun and health-focused work environment where the concierge serves as the face of the club, embodying a hospitality mindset that emphasizes extraordinary, personalized member experiences.

Responsibilities include managing incoming phone calls from members and guests, providing up-to-date information about club programming, events, pricing, and policies, and assisting with transactions and account changes. The Membership Concierge I must be knowledgeable about all club offerings to guide and educate members effectively. This position requires multitasking capabilities, a passion for health and wellness, and strong communication skills. Employees in this role commit to working at least 15 hours per week, standing for extended periods, and completing concierge certification upon hire. Life Time's inclusive culture is reflected in this role through a commitment to serving diverse member populations with respect and professionalism while promoting a healthy lifestyle. The Membership Concierge I is not just a job but an opportunity to contribute positively to the wellness journeys of a broad membership base, fostering an environment that encourages physical, mental, and social well-being.