Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $13.25 - $15.75
Work Schedule
Flexible
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
Paid sick leave
medical, dental, vision, and prescription drug coverage
short term and long term disability insurance
Job Description
Life Time is a leading health and wellness company dedicated to providing an extraordinary experience for its members through premium fitness, sports, and lifestyle amenities. Founded with a mission to help people live healthier, happier lives, Life Time operates state-of-the-art athletic clubs and community-focused facilities across various locations. The company prides itself on fostering a welcoming and supportive environment where members can reach their health and wellness goals. Life Time is known for combining world-class fitness amenities, innovative programs, and exceptional customer service to create a vibrant community centered around health, wellness, and an active lifestyle.
The Membership Concierge I role at Life Time is a vital position that ensures all members and guests receive the highest quality of customer service. Acting as the first point of contact within the club, this role requires a passion for helping others and the ability to create positive, lasting impressions. The concierge not only welcomes visitors but also serves as a knowledgeable resource about club programs, events, pricing, and policies. This position offers the opportunity to work in a dynamic and energetic environment, fostering meaningful relationships with members while supporting them on their healthy living journey. With a commitment to exceptional hospitality, the Membership Concierge I contributes directly to member satisfaction and loyalty, creating memorable and personalized experiences.
This is an hourly position with wages starting at $13.25 per hour and can go up to $15.75, based on experience and qualifications. Team members enjoy a fun, healthy workplace that encourages personal and professional growth, supported by a comprehensive range of benefits. The role requires a minimum commitment of 15 hours per week and offers both part-time and full-time schedules. Employees receive ongoing training, including a mandatory Concierge Certification upon hire, to elevate their service skills and club knowledge. Overall, this position is perfect for individuals who are enthusiastic about fitness, have excellent communication skills, and are eager to deliver outstanding service in a fast-paced, community-driven environment.
The Membership Concierge I role at Life Time is a vital position that ensures all members and guests receive the highest quality of customer service. Acting as the first point of contact within the club, this role requires a passion for helping others and the ability to create positive, lasting impressions. The concierge not only welcomes visitors but also serves as a knowledgeable resource about club programs, events, pricing, and policies. This position offers the opportunity to work in a dynamic and energetic environment, fostering meaningful relationships with members while supporting them on their healthy living journey. With a commitment to exceptional hospitality, the Membership Concierge I contributes directly to member satisfaction and loyalty, creating memorable and personalized experiences.
This is an hourly position with wages starting at $13.25 per hour and can go up to $15.75, based on experience and qualifications. Team members enjoy a fun, healthy workplace that encourages personal and professional growth, supported by a comprehensive range of benefits. The role requires a minimum commitment of 15 hours per week and offers both part-time and full-time schedules. Employees receive ongoing training, including a mandatory Concierge Certification upon hire, to elevate their service skills and club knowledge. Overall, this position is perfect for individuals who are enthusiastic about fitness, have excellent communication skills, and are eager to deliver outstanding service in a fast-paced, community-driven environment.
Job Requirements
- Minimum of 6 months service/reception experience
- complete Concierge Certification upon hire
- must work a minimum of 15 hours per week
- commitment to serve others
- effective communication skills
- passion for living a healthy way of life
- ability to multi-task and deliver high quality customer service in a fast-paced environment
- must have good verbal communication
- must be able to stand for 4 hours at a time
Job Qualifications
- High school diploma or equivalent preferred
- experience in service or reception roles
- effective communication skills
- passion for living a healthy way of life
- ability to multi-task and deliver high quality customer service in a fast-paced environment
Job Duties
- Operates as first point of contact for members and guests
- receives and facilitates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- assists members with transactions and general account changes
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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