Membership Concierge

Life Time is a premier fitness and lifestyle company dedicated to providing an unparalleled member experience through its comprehensive offerings of fitness, wellness, and recreational amenities. As a leading health club and resort operator, Life Time is known for its commitment to creating vibrant communities where members can achieve their wellness goals and enhance their quality of life. With a strong emphasis on hospitality and member engagement, Life Time fosters an inclusive and diverse environment that celebrates individuality and promotes professional growth.

The Membership Concierge II position is a pivotal role within Life Time’s membership services team. This role serves as the first point of contact for members and guests, embodying a hospitality mindset that focuses on building strong, meaningful relationships while delivering exceptional service. As a Membership Concierge II, you will manage account maintenance, assist with service delivery, provide programming insight, and actively engage with members and guests to enhance their overall experience. This position offers an exciting opportunity to grow your customer service and hospitality skills while progressing through various certification levels within the organization. Additionally, you will have the chance to develop a customized career succession plan that aligns with your professional ambitions. This role is well-suited to individuals who thrive in fast-paced, dynamic environments and enjoy interacting with diverse groups of people. Life Time also emphasizes the importance of service recovery, problem-solving, and proactive communication to ensure every member's needs are satisfactorily met.

Working as a Membership Concierge II at Life Time means being part of a company that values diversity, inclusion, and equity, making it a supportive workplace for all employees. The role requires a high level of interpersonal skills, attention to detail, and the ability to multitask efficiently. Candidates will gain exposure to a variety of customer service and sales functions, including acting as a key contact for new membership sales and member retention efforts. The position also involves responsibility for account transactions, educating members about club programming, policies, and pricing, and assisting with issue resolution. For those dedicated to excellence in hospitality and customer engagement, the Membership Concierge II role offers a rewarding career path with opportunities for continuous learning and advancement. Employment type is typically full-time with competitive compensation based on experience and qualifications.