Membership Concierge

Life Time is a leading lifestyle brand dedicated to helping members achieve their best lives through exceptional wellness experiences. As a premier operator in the health, fitness, and leisure industry, Life Time blends a unique combination of amenities, including luxury fitness centers, wellness services, and hospitality-driven environments. The company is recognized for its commitment to fostering an inclusive, diverse, and equitable workplace where all employees are valued and empowered to contribute meaningfully. Life Time's extensive network of resorts combines upscale facilities with cutting-edge health and wellness programming, designed to create extraordinary experiences for its members and guests.

The Membership Concierge II position at Life Time is an integral role within the hospitality team, serving as a professional responsible for enhancing member and guest engagement through superior account maintenance, service delivery, and personalized support. This role operates as the first point of contact for members and guests entering the resort, providing an exceptional hospitality experience characterized by attentiveness and a client-focused approach. The Membership Concierge II is tasked with managing inbound and outbound communications to support member engagement and acquisition, educating members on club programming, events, policies, pricing, and services. Moreover, this role supports membership account maintenance by processing member transactions, assisting with program, service, and product payments, and acting as a key liaison in both new membership sales and member retention efforts.

Success in this position requires a hospitality mindset and strong problem-solving skills to address member inquiries and concerns effectively, ensuring service recovery when necessary. The role offers opportunities for professional growth through Life Time’s hospitality certification levels and encourages self-directed advancement supported by customized succession planning. With an hourly wage ranging from $16.25 to $20.25 depending on experience and qualifications, the job provides a chance to develop skills and build professional networks within a dynamic, fast-paced resort environment. Life Time also promotes a culture of continuous learning, making this position ideal for individuals passionate about delivering exceptional member experiences and pursuing a career in hospitality and wellness industries.