Membership Concierge

Life Time is a premier lifestyle and wellness company dedicated to providing holistic health and fitness experiences through its expansive network of luxury athletic resorts and community centers across the United States. As a leader in the health and wellness industry, Life Time combines state-of-the-art facilities with a wide variety of wellness programs, fitness classes, and personalized services designed to help members achieve their fitness goals and live healthier lives. The company prides itself on fostering a welcoming, inclusive, and supportive environment for its members and employees alike. Whether it is through fitness, spa services, healthy dining options, or engaging social events, Life Time strives to create extraordinary experiences that enhance the quality of life for everyone who walks through its doors.

The Membership Concierge II role at Life Time is an exciting opportunity designed for enthusiastic customer service professionals who are passionate about hospitality and member engagement. This role primarily functions as the initial point of contact for members and guests entering the resort, where representatives exemplify a hospitality mindset to build meaningful relationships and consistently deliver exceptional service. This position entails responsibilities such as managing inbound and outbound communications, educating members about club offerings and policies, assisting with account maintenance, and acting as a key contact for membership sales and retention efforts. The Membership Concierge II plays a crucial role in problem-solving by addressing questions and concerns with appropriate solutions and service recovery techniques, ensuring members have a seamless and enjoyable experience.

The position encourages professional growth through self-directed progression along various hospitality certification levels and supports career development by enabling employees to create customized succession plans tailored to their personal and professional aspirations. Employees can expect a competitive hourly wage ranging from $15.50 to $18.50 based on experience and qualifications. In addition to a dynamic and fast-paced environment, candidates should be comfortable standing for extended periods and capable of multitasking while maintaining a friendly and outgoing demeanor. Life Time offers an enriching workplace culture where team members are valued and growth opportunities are plentiful, making this role ideal for those looking to build a professionally rewarding career within the hospitality and wellness industry.