Membership Concierge

Fridley, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $18.50

Benefits

fully subsidized membership

discounts on Life Time products and services

401(k) retirement savings plan with company discretionary match (21 years of age and older)

training and professional development

Paid sick leave

Medical insurance

Dental Insurance

Vision Insurance

prescription drug coverage

Short term disability insurance

long term disability insurance

Life insurance

Pre-tax flexible spending plan

Dependent care plan

Parental leave

Adoption assistance

Paid Time Off

deferred compensation plan

Job Description

Life Time is a premier health and wellness company that operates a collection of state-of-the-art fitness centers and resorts across the United States. Known for its commitment to fostering healthier and more active lifestyles, Life Time emphasizes holistic well-being by integrating fitness, nutrition, and personalized support services for its members. As a leader in the fitness industry, Life Time offers a comprehensive range of wellness solutions that go beyond traditional gym offerings, including luxury amenities, expert coaching, group classes, and curated lifestyle programming. The company stands out for its focus on community and member engagement, creating inviting environments where individuals, families, and friends can connect, grow, and thrive together. Their facilities are designed to inspire and empower members at every stage of their wellness journey, supporting both physical and mental health goals. Life Time employs thousands of passionate team members nationwide who contribute to its mission of helping members live healthier lives with purpose and joy. The organization values diversity, equity, and inclusion, striving to cultivate a workplace culture that reflects these principles and promotes opportunities for growth and advancement within its team.

Job Qualifications

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
completion of Retention Specialist Certification within 60 days of hire
strong interpersonal and communication skills
ability to multi-task in a fast-paced environment
approachable and friendly demeanor
basic knowledge of hospitality standards

Job Duties

Operate as first point of contact for members and guests entering the resort
exemplify hospitality mindset to build relationships with members and guests, creating extraordinary experiences
receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
maintain updated knowledge of club programming, events, pricing, and policies
assist members with account maintenance, including program, service, and product payments
serve as a key point of contact for new membership sales and retention interactions
engage in problem solving and service recovery for member questions and concerns using appropriate tools and resources