Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Diversity and inclusion initiatives
Job Description
Life Time is a leading health and wellness company dedicated to providing a premier lifestyle experience for its members through state-of-the-art facilities, comprehensive programming, and exceptional customer service. Specializing in fitness, sports, spa, and family-friendly amenities, Life Time offers a well-rounded approach to healthy living that goes beyond the typical gym experience. Their commitment to creating welcoming environments, fostering community engagement, and promoting overall well-being has established them as a trusted and innovative organization in the health and wellness industry. With a focus on diversity, inclusion, and equal opportunity, Life Time embraces individuals from all backgrounds and is dedicated to professional development and employee growth.
The Membership Concierge II role at Life Time is an exciting opportunity for individuals passionate about hospitality and customer service. Serving as the first point of contact for members and guests, the Membership Concierge II plays a critical role in enhancing the member experience by providing personalized account maintenance, service delivery, and expert programming guidance. This position emphasizes creating extraordinary experiences through relationship building, effective communication, and proactive engagement. Team members in this role support new membership sales efforts, assist with member retention, and handle account transactions, highlighting a blend of hospitality and sales responsibilities.
Beyond day-to-day interactions, the Membership Concierge II is encouraged to grow professionally through Life Time's structured hospitality certification programs. This self-directed progression allows employees to develop their skills systematically, creating customized succession plans to meet their career aspirations within the organization. The role demands a friendly, outgoing demeanor and the ability to multitask efficiently in a fast-paced environment. Comfortable standing for extended periods, the ideal candidate is someone who thrives on delivering high-quality service, mastering service recovery, and ensuring member satisfaction. Overall, this role is perfect for service-oriented professionals eager to build a strong network within the hospitality and wellness industries, develop their expertise, and contribute to a vibrant member community.
The Membership Concierge II role at Life Time is an exciting opportunity for individuals passionate about hospitality and customer service. Serving as the first point of contact for members and guests, the Membership Concierge II plays a critical role in enhancing the member experience by providing personalized account maintenance, service delivery, and expert programming guidance. This position emphasizes creating extraordinary experiences through relationship building, effective communication, and proactive engagement. Team members in this role support new membership sales efforts, assist with member retention, and handle account transactions, highlighting a blend of hospitality and sales responsibilities.
Beyond day-to-day interactions, the Membership Concierge II is encouraged to grow professionally through Life Time's structured hospitality certification programs. This self-directed progression allows employees to develop their skills systematically, creating customized succession plans to meet their career aspirations within the organization. The role demands a friendly, outgoing demeanor and the ability to multitask efficiently in a fast-paced environment. Comfortable standing for extended periods, the ideal candidate is someone who thrives on delivering high-quality service, mastering service recovery, and ensuring member satisfaction. Overall, this role is perfect for service-oriented professionals eager to build a strong network within the hospitality and wellness industries, develop their expertise, and contribute to a vibrant member community.
Job Requirements
- Skilled at multi-tasking
- Delivering high quality customer service
- Service recovery
- Verbal communication
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor's Degree in Hospitality (preferred)
Job Duties
- Operate as first point of contact for members and guests entering the resort
- Exemplify a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
No experience required
Job Location
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