Membership Concierge

Life Time is a premier health and wellness company dedicated to inspiring and helping people lead healthier lives. As a leading lifestyle brand in the fitness and wellness industry, Life Time operates full-service health clubs offering state-of-the-art facilities, innovative programming, and a vibrant community atmosphere. The company is committed to delivering unparalleled service and support to its members, fostering a welcoming environment that promotes a healthy way of life. Life Time's mission is centered around creating extraordinary experiences for its members, blending fitness, nutrition, and lifestyle support to drive overall well-being. The organization values inclusivity, diversity, and equity, ensuring that all team members and members feel respected and valued in its facilities.

The role of Membership Concierge I at Life Time is essential in delivering a high-quality customer service experience to all members and guests. As the first point of contact, a Membership Concierge is responsible for creating a welcoming atmosphere where every individual feels appreciated and engaged. This position offers an opportunity to work in a fun, active, and healthy environment where building genuine relationships with members leads to increased loyalty and member satisfaction. The Membership Concierge acts as a liaison between the members and the club, providing accurate information on programs, events, pricing, and policies, helping members navigate their membership benefits, and assisting with account transactions.

This hourly position starts with a wage range from $13.25 to $15.75, dependent on experience and qualifications, and requires a minimum commitment of 15 working hours weekly. The role demands a passion for wellness, effective communication skills, and the ability to multitask in a fast-paced environment. Additionally, Life Time requires the Membership Concierge to complete a Concierge Certification post-hire, emphasizing the company's focus on professional development and delivering expert service. Beyond transactional tasks, the concierge focuses on creating memorable experiences for members by embodying a hospitality mindset and fostering meaningful connections. Working in this role, team members enjoy access to a fully subsidized membership, product discounts, and various benefits, reflecting Life Time's dedication to supporting both employees’ professional and personal growth.