Membership Concierge

Life Time is a distinguished health and wellness company dedicated to providing an exceptional community experience through its state-of-the-art resorts, fitness centers, and healthy living amenities. Known for its commitment to holistic wellness and outstanding service, Life Time offers members an exclusive environment designed to nurture physical fitness, mental well-being, and social connection. With a nationwide presence, Life Time has set a high standard in the hospitality and health club industry by combining innovative programming, luxurious facilities, and an emphasis on personalized member care. This company prides itself on fostering a vibrant, inclusive culture where every team member is valued and supported in their professional growth and development.

The Membership Concierge II role at Life Time serves as a key professional within the membership service team, specializing in account maintenance, service delivery, and engagement with members and guests. This position is crucial as the first point of contact for members entering the resort, and it embodies the company’s hospitality-centered approach to creating extraordinary experiences. The role focuses on building strong relationships through thoughtful interaction, communication, and personalized assistance. The Membership Concierge II acts not only as a service representative but also as a knowledgeable resource who educates members about club programs, events, pricing, and policies. Additionally, this position is responsible for supporting new membership sales, member retention, and handling service recovery issues with professionalism and care.

This role supports the career advancement of individuals by offering a self-directed progression path through various hospitality certification levels with a customized succession plan that aligns with personal and professional ambitions. Candidates for this role will thrive in fast-paced, dynamic environments, excelling at multitasking and delivering high-quality service, while maintaining a friendly and outgoing demeanor. The position requires the ability to stand for extended periods and manage multiple communication channels including inbound and outbound phone interactions. It is an excellent opportunity for those passionate about customer service and hospitality to grow their skills, build a professional network, and contribute meaningfully to a leading company recognized for its excellence and inclusivity in the health and wellness sector.