Membership Concierge

Life Time is a prominent health and lifestyle company known for delivering exceptional hospitality and wellness experiences across its expansive network of resorts and clubs. With a strong commitment to fostering a vibrant community, Life Time seamlessly blends fitness, wellness, and recreational services to create an inspiring environment where members can thrive physically and socially. Recognized for its innovative approach and top-tier member service, Life Time provides career opportunities that emphasize personal growth, professional development, and a balance between work and life. The company's culture is inclusive and values diversity, making it a supportive workplace for employees eager to build meaningful careers in hospitality and customer service industries.

The position of Membership Concierge II at Life Time plays a pivotal role in maintaining and enhancing member satisfaction through expert account management, service delivery, and personalized member engagement. This hourly role, offering wages starting at $18.75 up to $22.25 depending on experience and qualifications, is designed for professionals who are passionate about providing exceptional service in a dynamic, fast-paced environment. Employees in this role operate as the initial point of contact for members and guests when they enter the resort, embodying a hospitality-driven mindset to create memorable experiences and build lasting relationships. Through enabling seamless communication, assisting with account management tasks, and supporting new membership sales and retention efforts, the Membership Concierge II is central to enhancing the overall member experience at Life Time.

The role emphasizes continuous learning and professional growth, encouraging the pursuit of hospitality certification levels and customized succession plans to align with individual career goals. Membership Concierge II staff handle a variety of responsibilities, including answering inbound calls, conducting outbound member outreach to foster engagement and acquisition, and maintaining up-to-date knowledge on club events, programming, pricing, and policies. Additionally, they assist members with account changes, service transactions, and problem-solving efforts, utilizing resources efficiently to address member concerns and ensure high standards of service recovery. This position requires multitasking ability, excellent verbal communication skills, and a friendly, outgoing demeanor suitable for prolonged periods on their feet. Life Time promotes a supportive team culture where members are valued, and staff are provided with tools and benefits to thrive in their roles while contributing to an inclusive and equitable workplace.