Membership Concierge

Life Time is a premier lifestyle and wellness company known for its commitment to creating extraordinary experiences for its members through exceptional hospitality and wellness amenities. As a leader in the health and fitness industry, Life Time operates a network of luxury athletic clubs and resorts that offer a vast array of services including fitness programs, recreational activities, healthy dining options, and exclusive members-only events. The organization places a strong emphasis on personal and professional development, fostering an inclusive and diverse environment where employees can thrive and grow their careers. Life Time is dedicated to delivering value and quality services while promoting wellness and community engagement in every aspect of its operations.

The Membership Concierge II role at Life Time embodies the spirit of hospitality and service, serving as a crucial link between the club and its members and guests. This position is responsible for account maintenance, service delivery, programming insight, and engaging with members and guests to ensure they receive the highest level of service. Acting as the first point of contact when members and guests enter the resort, the concierge builds strong relationships through a hospitality mindset, aiming to create memorable experiences that exceed expectations. The position involves handling inbound and outbound communications to support member engagement and acquisition, educating members on club programming, events, pricing, and policies, and assisting with account management, including processing payments for programs and services.

Furthermore, the Membership Concierge II supports new membership sales and member retention efforts, addressing questions or concerns promptly through effective problem solving and service recovery. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and possesses excellent verbal communication skills. Life Time offers an hourly wage starting at $18.75 and up to $22.25 per hour, depending on experience and qualifications, along with a comprehensive benefits package that supports employee well-being and professional growth. Through participation in self-directed hospitality certification programs, employees can chart a customized career path that aligns with their professional goals and skill progression.