Membership Concierge

Waukesha, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Career Development

Employee Discounts

Retirement Plan

Life insurance

Job Description

Life Time is a premier hospitality and lifestyle company dedicated to creating exceptional member experiences across its diverse portfolio of resorts and fitness centers. Known for its commitment to quality service and vibrant community engagement, Life Time offers an inclusive and diverse workplace where every employee is valued and empowered. As an organization, Life Time champions equity and ensures that all hiring, training, and promotion decisions are made based on merit and qualifications, creating a respectful environment that celebrates the unique contributions of each individual. With an emphasis on professional growth, Life Time supports its employees through various certification programs and personalized succession plans that help shape fulfilling career paths.

Job Requirements

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
ability to multi-task
strong verbal communication skills
comfort working in a fast-paced environment
ability to stand for 4 hours at a time
friendly and outgoing demeanor

Job Qualifications

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
effective communication skills
complete Retention Specialist Certification within 60 days of hire
passion to serve others

Job Duties

Operates as first point of contact for members and guests entering resort
exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
serves as a key point of contact for new membership sales and member retention interactions
engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources