Job Overview
Compensation
Hourly
Range $20.00 - $1.00
Benefits
weekly pay
Free BJ's membership
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Employee stock purchase plan
Job Description
BJ's Wholesale Club is a leading membership warehouse club company that operates more than 200 clubs across the eastern and central United States. With a dedicated team of over 30,000 employees, BJ's focuses on providing high-quality products and exceptional value to its members. The company prides itself on its commitment to customer satisfaction, competitive pricing, and a wide selection of products from fresh groceries to household essentials. BJ's Wholesale Club fosters a culture centered on growth, collaboration, and meaningful impact, making it a desirable workplace for those who want to be part of a team that helps families save on what matters most.
The Member Experience Supervisor role at BJ's Wholesale Club is a pivotal leadership position within the club. Working closely with the Assistant Club Manager of Member Experience, this role is responsible for providing leadership and managing performance across key departments directly affecting member interactions, including Front End Leads, Cashiers, and Membership Sales Ambassadors. This position requires a strong leader capable of driving operational excellence, ensuring consistent execution of company policies and procedures, and delivering a positive, memorable member service experience aligned with BJ's GOLD (Grand Opening Look Daily) standards.
The Member Experience Supervisor plays a critical role in developing and managing high-performing teams. By recruiting, training, coaching, and motivating team members, the supervisor ensures engagement, accountability, and continuous development within their departments. The role demands strong business acumen, strategic thinking, and a focus on driving results while maintaining a supportive, inclusive, and ethical work environment. Key responsibilities include leading audit compliance efforts, collaborating with business partners, overseeing certification and training programs, managing staffing and scheduling, and ensuring adherence to all operational and service standards.
Beyond operational leadership, the Member Experience Supervisor is deeply involved in enhancing the member experience by driving membership growth, retention, and satisfaction through effective execution of acquisition, loyalty, and service initiatives. This includes monitoring member interactions to guarantee service excellence, resolving member concerns promptly, and maintaining an environment that fosters open communication, trust, and teamwork.
BJ's Wholesale Club offers a comprehensive benefits package that supports the health, well-being, and financial future of its team members. Employees receive weekly pay, free membership benefits, generous paid time off, flexible and affordable health insurance options, a 401(k) retirement savings plan with company match, and opportunities to purchase company stock at a discount. This role offers a starting pay rate of $20.00 per hour, positioning it as a competitive opportunity for those looking to advance their career in retail management within a reputable and growing company.
The Member Experience Supervisor role at BJ's Wholesale Club is a pivotal leadership position within the club. Working closely with the Assistant Club Manager of Member Experience, this role is responsible for providing leadership and managing performance across key departments directly affecting member interactions, including Front End Leads, Cashiers, and Membership Sales Ambassadors. This position requires a strong leader capable of driving operational excellence, ensuring consistent execution of company policies and procedures, and delivering a positive, memorable member service experience aligned with BJ's GOLD (Grand Opening Look Daily) standards.
The Member Experience Supervisor plays a critical role in developing and managing high-performing teams. By recruiting, training, coaching, and motivating team members, the supervisor ensures engagement, accountability, and continuous development within their departments. The role demands strong business acumen, strategic thinking, and a focus on driving results while maintaining a supportive, inclusive, and ethical work environment. Key responsibilities include leading audit compliance efforts, collaborating with business partners, overseeing certification and training programs, managing staffing and scheduling, and ensuring adherence to all operational and service standards.
Beyond operational leadership, the Member Experience Supervisor is deeply involved in enhancing the member experience by driving membership growth, retention, and satisfaction through effective execution of acquisition, loyalty, and service initiatives. This includes monitoring member interactions to guarantee service excellence, resolving member concerns promptly, and maintaining an environment that fosters open communication, trust, and teamwork.
BJ's Wholesale Club offers a comprehensive benefits package that supports the health, well-being, and financial future of its team members. Employees receive weekly pay, free membership benefits, generous paid time off, flexible and affordable health insurance options, a 401(k) retirement savings plan with company match, and opportunities to purchase company stock at a discount. This role offers a starting pay rate of $20.00 per hour, positioning it as a competitive opportunity for those looking to advance their career in retail management within a reputable and growing company.
Job Requirements
- High school diploma or equivalent
- Minimum two years of customer service or sales experience preferred
- Basic computer skills including MS Word, MS Excel, and Email
- Ability to supervise and lead a team
- Open shift availability
- Must be at least 18 years old
- Maintain all training and required certifications
- Ability to perform physical tasks including lifting up to 30 pounds and frequent movement on hard surfaces
- Willingness to work in varied temperature and noise conditions
- Willingness to handle potential exposure to cleaning agents
Job Qualifications
- Demonstrates leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results
- 2 years customer service or sales experience preferred
- Basic computer knowledge (MS Word, MS Excel, Email) required
- High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience is preferred
- Open shift availability required
- At least 18 years of age
- Must maintain all training and required certifications
Job Duties
- Lead all Frontline, Membership Services Desk, Membership Sales Ambassador and functions
- Develop and manage high-performing teams
- Ensure proper staffing and processes
- Maintain strong knowledge of policies and procedures
- Execute corporate programs to standard
- Drive policy and procedural compliance
- Leverage reporting tools to drive performance and development
- Communicate effectively across teams
- Drive membership growth and retention
- Meet or exceed productivity expectations
- Ensure service excellence
- Oversee Front Door recovery and follow-up
- Comply with club standards
- Perform other duties as needed
- Maintain regular, predictable, full attendance
Job Criteria
Experience
No experience required
Job Location
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