Member Experience Concierge Club

The Ritz Carlton Highlands Court in Truckee, California, is a prestigious luxury resort that sets the highest standards in hospitality and guest services. With a reputation for excellence, the Ritz Carlton brand is synonymous with sublime comfort, meticulous attention to detail, and exceptional customer experiences. This location, nestled in the scenic Sierra Nevada mountains, offers an exclusive environment where members and guests enjoy premium amenities, elegant accommodations, and personalized services. The resort prides itself on creating moments of genuine care and memorable experiences for all who visit, reflecting the brand's core values of respect, teamwork, and commitment to quality.

The role of the Club Concierge at this respected property is a dynamic and rewarding position designed to ensure seamless and personalized service for members and guests from their pre-arrival phase to departure. This full-time, non-management position is scheduled primarily during the day shift, with an emphasis on open and weekend availability to accommodate the needs of a luxury resort clientele. Offering a competitive pay rate of $23.62 per hour, the Concierge acts as the crucial liaison between the resort and its valued members, coordinating an array of services to deliver a flawless and memorable stay.

The Club Concierge's responsibilities include assisting members and guests through pre-arrival communications, confirming preferences, arranging amenities such as grocery and other orders, and facilitating smooth check-in and check-out procedures. This position involves handling on-site front office tasks including preparing arrival packets, managing billing processes, performing audit checklists, and coordinating welcome packages. The role also entails responding promptly and efficiently to special requests involving transportation, reservations, dry cleaning, and personalized arrangements, ensuring every unique need is fulfilled. Acting as a Lobby Ambassador, the Concierge plays an integral role in maintaining the welcoming and professional atmosphere that defines the Ritz Carlton experience.

Moreover, the Club Concierge collaborates closely with different departments such as engineering, housekeeping, and bell services to resolve guest requests and maintain the highest level of service. This role requires impeccable communication skills to handle calls, messages, and concerns, and the ability to document information accurately in the resort’s computer system and logbooks. Understanding and assisting with reservation services further enhances the Concierge’s capacity to deliver superior guest satisfaction.

Safety and professionalism are paramount in this role, with requirements to report incidents, maintain clean and professional personal appearance, and protect the privacy and assets of the company. The Ritz Carlton Highlands Court fosters a team-oriented work environment where every employee contributes to common goals, supports colleagues, and upholds quality assurance standards. The position demands standing, sitting, or walking for extended periods and some light physical activity without assistance. Enthusiastic individuals with a strong service orientation and a desire to participate in a leading luxury hospitality environment will find this role both challenging and fulfilling.