Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers access
Confidential counseling
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning 175 years. Known for innovation and a steadfast commitment to their customers, communities, and employees, American Express continues to set industry standards. The company fosters a culture where shared values and leadership behaviors pave the way for a rewarding working environment. Employees at American Express benefit from comprehensive support that addresses their holistic well-being, including physical, financial, and mental health, alongside abundant opportunities for career growth and skill development.
The role of the Membership Concierge Professional (MCP) at American Express, specifically stationed at Centurion... Show More
The role of the Membership Concierge Professional (MCP) at American Express, specifically stationed at Centurion... Show More
Job Requirements
- minimum of 5 years of experience in servicing premium customers such as luxury lifestyle sector or personal assistant concierge restaurant airlines hotel
- passion for servicing customers with proactive solutions
- excellent communication skills
- strong listening skills
- professionalism and positive attitude
- ability to collaborate effectively
- ability to make decisions quickly and effectively
- resourcefulness in using the internet while assisting customers face-to-face
- proficiency in utilizing and switching between multiple technology platforms
- adaptability to an ever-changing environment
- ability to work flexible shifts including nights weekends and holidays
- ability to perform light to moderate lifting
Job Qualifications
- minimum of 5 years of experience in servicing premium customers such as luxury lifestyle sector or personal assistant concierge restaurant airlines hotel
- passion for servicing customers with proactive solutions
- excellent communication skills with the ability to delight customers in every interaction
- strong listening skills allowing you to understand customers' needs and provide confident recommendations that result in high customer satisfaction
- professionalism and a positive attitude in all interactions
- ability to collaborate effectively with colleagues
- ability to make decisions quickly and effectively when unanticipated situations may arise putting the card members' experience at the forefront of everything you do
- resourcefulness and proficiency in using the internet while assisting customers face-to-face
- proficiency in utilizing and switching between multiple technology platforms for example the restaurant customer servicing microsoft office systems
- adaptability to an ever-changing environment and resilience
- ability to work flexible shifts including nights weekends and holidays
- ability to perform light to moderate lifting for certain job tasks
Job Duties
- provide superior service to card members ensuring seamless delivery of travel card servicing and concierge requests
- strategically recommend personalized products and services based on card members' needs
- collaborate with food and beverage lounge partners to accommodate the needs of card members
- build strong relationships with card members delivering outstanding customer service in every interaction
- effectively navigate multiple tools and channels to communicate with customers such as microsoft office outlook and word and other digital systems and/or applications
- maintain accurate and detailed documentation
- stay updated on centurion products benefits and current offerings
- consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile preferences history and expectations
- execute and follow security requirements of the building
- check-in and authenticate guests
- ensure the lounge space is clean and presentable
- greet and assist guests providing excellent customer service and answering their questions
- lift bags or other objects as needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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