Member Concierge

Flexcar is a pioneering company revolutionizing the concept of car ownership. It offers the world’s first month-to-month car lease that comes inclusive of insurance and maintenance, allowing members to swap vehicles as their needs evolve without the burdens and commitments typical of traditional car ownership. This innovative approach combines operational expertise with cutting-edge technology, data analytics, and artificial intelligence to transform every aspect of the customer journey. The company aims to provide an affordable, flexible, and hassle-free alternative to conventional vehicle purchase or leasing models, serving members with an emphasis on convenience and satisfaction. Located in Nashville, Tennessee, Flexcar is seeking a Member Concierge to join its onsite team offering a competitive pay rate of $22.5 per hour along with a full benefits package starting from the first day of employment.

As a Member Concierge, you will be at the forefront of member engagement and service delivery, playing a crucial role in ensuring an exceptional customer experience for Flexcar’s valued members. Your responsibilities extend beyond typical customer support; you will serve as a primary point of contact before, during, and after the member’s journey with Flexcar. This multifaceted role involves interacting with members through various channels, including telephone, live chat, and face-to-face interactions. You will also be involved in the preparation and delivery of vehicles, maintaining high-quality standards for each car to match the company’s exceptional service promise.

The ideal candidate will embody a customer-centric attitude, adept at multitasking, and flexible in handling varied duties in a dynamic and fast-paced environment. As part of a small market operation, you will be expected to collaborate closely with teams across customer care, security, product, engineering, and operations to ensure cohesive and seamless service. Your daily activities will include providing expert support on Flexcar products and services, troubleshooting member issues efficiently, and continuously identifying opportunities to enhance service quality and operational processes.

Flexcar’s Member Concierge position also demands a high degree of adaptability including the readiness to operate company vehicles and work under diverse weather conditions, including evenings, weekends, and holidays when needed. Successful incumbents will have at least 1 to 2 years of customer service experience, excellent communication skills, and the ability to navigate challenges with strong problem-solving capabilities. Technology proficiency is essential to manage member interactions and track cases using company systems. This role offers a unique chance to contribute meaningfully to a disruptive mobility solution while enjoying competitive compensation, comprehensive benefits including medical, dental, vision coverage, a 401(k) with company match from day one, paid time off, sick leave, and a discounted employee rate on Flexcar membership and products.

Join Flexcar to be part of an exciting movement that is redefining how people access and use vehicles in today’s modern sharing economy. This position is not only about providing excellent service but also about helping drive a profound cultural shift in transportation. If you are passionate about delivering outstanding experiences and ready to embrace a versatile role in a cutting-edge company, Flexcar’s Member Concierge is the perfect opportunity for you.