Member Concierge

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

inclusive workplace
Diverse Culture
Equal opportunity employer
Training and Development
Positive work environment
part-time hours

Job Description

Life Time is a premier health and wellness company dedicated to providing an exceptional fitness and lifestyle experience for its members. Known for creating a welcoming and inclusive environment, Life Time offers state-of-the-art facilities, a wide range of fitness programs, and community events that promote a healthy way of life. With numerous locations across the country, Life Time serves individuals and families who are passionate about maintaining their health, building community connections, and achieving their wellness goals. The organization prides itself on fostering a culture of diversity, equity, and inclusion, ensuring all members and employees feel valued and respected. Life Time continuously invests in employee development and offers a positive, fun work environment that supports professional growth and personal well-being.

The Membership Concierge I at Life Time plays a vital role as the first point of contact for all members and guests entering the facility. This position is essential in delivering the highest quality customer service, creating welcoming and engaging interactions that build lasting relationships with members. The Membership Concierge I facilitates various transactions, assists with general account changes, and provides knowledgeable guidance regarding club programming, events, pricing, and policies. Individuals in this role must exemplify a hospitality mindset, contributing to extraordinary member experiences that foster loyalty and support members in achieving their healthy lifestyle goals. This role offers a unique opportunity to work in a dynamic, health-focused environment where you can engage with a diverse community of individuals committed to wellness. Employment is part-time, requiring a minimum commitment of 15 hours per week, and includes comprehensive training such as Concierge Certification upon hire to ensure readiness and confidence in supporting members effectively. Join Life Time as a Membership Concierge I and be part of a team that values customer care, personal development, and a passion for health and wellness.

Job Requirements

  • Minimum of 6 months service/reception experience
  • complete Concierge Certification upon hire
  • must work a minimum of 15 hours per week
  • commitment to serve others
  • effective communication skills
  • passion for living a healthy way of life
  • ability to multi-task and deliver high quality customer service in a fast-paced environment
  • must have good verbal communication
  • must be able to stand for 4 hours at a time

Job Qualifications

  • HS graduate or equivalent preferred
  • effective communication skills
  • passion for living a healthy way of life
  • ability to multi-task and deliver high quality customer service in a fast-paced environment
  • must have good verbal communication

Job Duties

  • Operates as first point of contact for members and guests
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • assists members with transactions and general account changes

Job Criteria

Experience

Entry Level (1-2 years)


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