Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Benefits
Comprehensive benefits package
Health Insurance
Paid Time Off
Professional development opportunities
Employee Assistance Programs
Retirement plan options
supportive work environment
Job Description
Avance Care is a rapidly expanding healthcare network committed to transforming the delivery of primary care across North Carolina. With 37 practice locations throughout the Triangle Area, including Raleigh, Durham, and Chapel Hill, as well as the Charlotte Region and Wilmington, Avance Care stands as one of the largest networks of independent primary care practices in the state. The organization offers comprehensive healthcare services aimed at supporting the physical, mental, and emotional well-being of patients. Avance Care is dedicated to elevating the standard of healthcare by providing patient-centered, accessible, and efficient medical care in a welcoming environment. The network continually... Show More
Job Requirements
- At least one year of medical front desk experience
- related degree preferred
- ability to thrive in a fast-paced, busy environment
- strong communication skills
- confidentiality and integrity
- willingness to work full-time 12-hour weekday shifts and rotating weekends
- ability to maintain professionalism under pressure
- adaptability to changing work conditions
- team player attitude
Job Qualifications
- Related degree preferred
- at least one year of medical front desk experience
- strong verbal and written communication skills
- ability to maintain confidentiality and integrity
- growth mindset
- flexibility and resilience
Job Duties
- Meet, greet, and assist patients promptly, efficiently, and in a professional manner
- set up new patients and update current patients' information in the EMR system
- schedule and reschedule appointments, as well as coordinate walk-in patients
- answer phone calls promptly and relay messages when necessary
- maintain the front desk and reception area in an organized, orderly fashion
- collect co-payments, deductibles, and co-insurances
- process referrals and provide complete and accurate referral information to patients
- balance cash register and ensure all credit payments are accurate
- explain fees, services, and policies
Job Location
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