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Medical Receptionist (Northwest Austin) - Texas Orthopedics
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $22.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
dental coverage
vision coverage
7-8 paid holidays
12 PTO days
401(k) with safe harbor contribution plus profit sharing
Life insurance
Short and Long-Term Disability
Additional supplemental plans
Mileage reimbursement plus travel time
Colleague recognition program
Well-being support: Employee Assistance Program
Job Description
Texas Orthopedics, a division of OrthoLoneStar, has been a cornerstone of musculoskeletal care in Central Texas since 1986. Over nearly four decades, Texas Orthopedics has established itself as one of the most trusted names in the region for orthopedic, rheumatologic, and physical therapy services. With multiple locations throughout the Austin area and staffed by a comprehensive team of highly skilled physicians, Texas Orthopedics continues to expand its reach and enhance patient experiences. As part of OrthoLoneStar, the largest independent orthopedic practice in Texas, Texas Orthopedics benefits from the strength and resources of a large organization while maintaining a strong local... Show More
Job Requirements
- High school diploma
- Previous experience in a medical office setting
- Computer experience
- Must have adequate visual acuity to read, the ability to interpret and understand written material
- Ability to effectively communicate both orally and written
- Ability to work in a fast paced environment
Job Qualifications
- High school diploma
- Previous experience in a medical office setting
- Computer experience
- Fluent in Spanish (preferable)
- Knowledge of medical and insurance terminology
- Attention to detail
- Ability to multitask between multiple applications
- Ability to effectively communicate both orally and written
- Ability to work in a fast paced environment
Job Duties
- Answer telephones, schedule appointments and redirect to appropriate departments as needed
- Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments
- Confirm appointments in advance and reach out to patient when necessary
- Prepare schedules for clinic and identify any issues prior to visit
- Greet patients, check-in and help patients complete necessary intake forms
- Confirm, capture, and correct any changes in patient demographics and insurance
- Verify insurance and obtain benefits as needed
- identify remaining deductible amount and/or copay to collect
- Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software
- Collect and scan patient’s insurance card and photo ID
- Mail no show letters daily
- Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out
- Balance payments received and prepare deposit daily
- Complete all scheduling tasks, messages, requests, referrals, and faxes
- Return voicemails as well as making second and third attempts to patients who have left voicemails
- Provide EOB to patients and thoroughly explain balance as needed
- Fax DWC forms to proper recipients
- Collate, sort and identify a variety of medical information for scanning/queuing into EMR system
- Sort faxes and assist with any fax failures and distributing to appropriate departments as needed
- Assist with Release of Information requests by completing in office or sending to third party accordingly
- All other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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