Medical Receptionist (Northwest Austin) - Texas Orthopedics

Texas Orthopedics, a division of OrthoLoneStar, has been a cornerstone of musculoskeletal care in Central Texas since 1986. Over nearly four decades, Texas Orthopedics has established itself as one of the most trusted names in the region for orthopedic, rheumatologic, and physical therapy services. With multiple locations throughout the Austin area and staffed by a comprehensive team of highly skilled physicians, Texas Orthopedics continues to expand its reach and enhance patient experiences. As part of OrthoLoneStar, the largest independent orthopedic practice in Texas, Texas Orthopedics benefits from the strength and resources of a large organization while maintaining a strong local presence.

The work environment at Texas Orthopedics fosters a culture of excellence and support. The organization values collaboration, professional growth, and work-life balance, promoting a team-driven atmosphere where continuous communication and staff feedback shape operational improvements. Texas Orthopedics prioritizes efficiency, innovation, and comfort, ensuring their clinics deliver exceptional care to patients and a positive environment for staff.

The role available is centered on managing the reception area, a key part of ensuring smooth patient interactions and clinic operations. Responsibilities include checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments at the time of service. The position requires attentiveness to detail and an ability to multitask, managing scheduling according to insurance policies and physician preferences, including physical therapy appointments.

Reception duties extend to answering telephones, confirming appointments ahead of time, greeting patients, assisting with intake forms, verifying and updating patient demographics and insurance information, and collecting payments in accordance with patient benefits and electronic health record (EHR) software. The role also involves administrative tasks such as handling no-show notifications, reviewing daily superbills for payment accuracy, balancing daily payments and preparing deposits, managing referrals and messages, responding to voicemails, and facilitating insurance documentation.

Additional duties include sorting and scanning medical information into the electronic medical record system, assisting with fax communications, supporting release of information requests, and performing other assigned tasks to ensure smooth clinic operations. This position is essential in maintaining the high standard of patient service Texas Orthopedics is known for, requiring someone who thrives in a fast-paced environment and can communicate effectively both orally and in writing.

Overall, the role offers the opportunity to be part of a reputable, community-focused medical practice dedicated to advancing musculoskeletal health while supporting the professional development and well-being of its employees.