Medical Receptionist - Hamden, CT

Hamden, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $29.00

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Job Description

ProHealth Physicians, a vital part of the Optum family of businesses, stands as a leading community-based medical group committed to delivering exceptional healthcare services. Dedicated to sustaining the health and well-being of the communities they serve, ProHealth Physicians emphasizes teamwork, advanced medical resources, and a patient-centered approach. The organization embodies the values encapsulated by the phrase 'Caring. Connecting. Growing together.', reflecting its deep commitment to supportive team environments and quality patient care. As part of UnitedHealth Group, ProHealth Physicians offers a robust system of benefits and growth opportunities for its employees, fostering a dynamic and fulfilling workplace.

The Medical Receptio... Show More

Job Requirements

High school diploma/GED or higher
1+ years of medical or healthcare receptionist experience
1+ years of customer service experience

Job Qualifications

High school diploma/GED or higher
1+ years of medical or healthcare receptionist experience
1+ years of customer service experience
Strong verbal communication skills
Experience working with an electronic health record (EPIC)
Knowledge of medical terminology
Knowledge of ICD-10 and CPT coding

Job Duties

Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines
Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
Answer incoming and make outgoing calls regarding appointment requests, follow up, etc
Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
Greet patients and conduct check-in process
Monitor daily reminder call logs to reschedule appointments as needed
Scan and index documents into the EHR
ensure that necessary documents, lab results, etc. are available in advance of patient visits
Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
Maintain knowledge of current OSHA and ProHealth policies
Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
Regular, reliable, and predictable attendance is required
Perform other duties as assigned

Job Location

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