Medical Receptionist - Bilingual (English and Spanish)

Job Overview

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Compensation

Hourly
Range $19.00 - $22.00
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Work Schedule

Rotating Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Dependent Care Flexible Spending Account
Healthcare Flexible Spending Account
short-term disability
long-term disability
Employee assistance program
401k
Paid Time Off
paid company holidays
Leave
Surgical services at a discounted rate
Benefits as dictated by applicable law

Job Description

Mia Aesthetics is a pioneering company in the plastic surgery industry that is dedicated to transforming the way people access and experience aesthetic procedures. With a vision to make high-quality plastic surgery affordable and accessible to everyone, Mia Aesthetics has built a strong reputation across the United States. The company boasts an elite team of plastic surgeons and has served over 150,000 satisfied patients who have benefited from their innovative, quality-driven approach. Mia Aesthetics stands out by removing the premium price barrier often associated with plastic surgery, thereby democratizing beauty and boosting confidence for many individuals. Their comprehensive range of services focuses on patient-centered care, professional treatment, and continuous improvement in all aspects of their operations.

This inspiring organization also fosters a rewarding work environment that emphasizes personal growth and professional development. Employees at Mia Aesthetics are provided on-the-job training, ample opportunities for career advancement, competitive compensation, and attractive benefit packages. The company culture promotes teamwork, camaraderie, and a shared commitment to excellence, thereby making it a fulfilling place to work for individuals passionate about healthcare and aesthetic enhancement.

The role of Clinical Operations Specialist at Mia Aesthetics is integral to the smooth functioning of both clinical and administrative operations. This position requires a multifaceted skill set encompassing administrative, financial, and pre-operative clinical tasks. By performing a broad range of responsibilities, the Clinical Operations Specialist acts as a vital link between patients, medical professionals, and operational activities. With an hourly pay range of $19 to $22, this role offers competitive remuneration aligned with industry standards and company policy.

Responsibilities include maintaining professionalism when interacting with patients and vendors, ensuring confidentiality under HIPAA guidelines, and handling financial transactions related to surgeries and clinical supplies. The Clinical Operations Specialist is also responsible for coordinating surgical schedules, verifying patient information and consents, collecting patient vitals, performing point-of-care (POC) testing, and assisting during surgical consultations. The role demands excellent communication, organizational skills, attention to detail, and the ability to thrive in a dynamic healthcare setting. Additionally, Mia Aesthetics supports employees with extensive benefits such as medical, dental, vision insurance, flexible spending accounts, disability coverage, 401K, paid time off, and discounted surgical services.

Joining Mia Aesthetics means becoming part of a transformative team dedicated to improving lives and supporting dreams through exceptional plastic surgery care. The Clinical Operations Specialist position is a promising opportunity for candidates who seek a meaningful career in a forward-thinking and patient-focused organization with a strong foundation in quality and innovation.

Job Requirements

  • On-the-job training
  • Competitive pay
  • Company paid holiday
  • Team camaraderie and spirit
  • Ability to work with a high sense of urgency and ability to prioritize work
  • Excellent verbal and written communication skills
  • Outstanding customer service skills
  • Ability to work rotating shifts
  • Excellent organizational skills and attention to detail
  • Strong computer literacy skills

Job Qualifications

  • GED or high school diploma
  • Active registered or certified medical assistant preferred
  • Plastic surgery knowledge preferred
  • Minimum 1-2 years of customer service experience
  • Experience working in an operating room preferred
  • Bilingual in English and Spanish preferred
  • HIPAA and OSHA compliance certification preferred
  • Maintains and holds an active Basic Life Support (BLS) certification

Job Duties

  • Maintains a professional appearance and attitude at all times as a representative of Mia Aesthetics when interfacing with all patients and vendors
  • Performs clerical and administrative roles when needed according to the demands of the business
  • Promotes a progressive attitude for continued improvement of patient care and customer service
  • Tracks inventory for surgical and clinical accessories and supplies for designated department
  • Maintains confidentiality at all times and safeguards patients medical records and HIPAA
  • Champions a safe, secure, and healthy work environment by complying with OSHA and legal regulations
  • Charges and collects all payments for all surgeries, surgical accessories, and Mia merchandise
  • Generates daily invoices while processing financial transactions to balance end of day
  • Confirms surgical patient appointments and sends out schedules to their respective teams daily
  • Takes pre-operative photos and processes electronic prescriptions for doctors
  • Creates patient charts, record keeping, and filing in a timely manner
  • In charge of preliminary physical tests such as vitals needed the day before all surgeries
  • Verifies patient labs, intake information, and consents prior to and the day of surgery
  • Prepares each patient for surgery by having them undress, collecting urine samples for POC testing and verifying post-surgical instructions
  • Performs POC testing such as drug testing, HCG testing, nicotine testing
  • Chaperones providers during immediate consultations
  • Scribes operative reports for surgeons at the end of every surgical case
  • Ensures invoices, sumo calendar, and charts have matching patient information day of surgery
  • Confirms all surgical procedures with patient as well as medical history and demographic information
  • Educates patient by transmitting physician's orders and answering questions in regard to surgery
  • Performs other duties as assigned

Job Criteria

Experience

No experience required


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