Medical Receptionist

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $20.00

Benefits

Medical

Dental

Vision

AD&D insurance

short and long-term disability insurance

Life insurance

401k retirement savings with employer match

Paid parental leave

Paid Time Off

Holiday pay

Employee assistance program

Job Description

LifeStance Health is a leading behavioral health company dedicated to providing exceptional care through a network of outpatient clinics across the United States. The organization is committed to helping patients by delivering mental health services with compassion, quality, and accessibility. LifeStance Health prides itself on fostering a supportive work environment that embraces diversity, encourages professional growth, and promotes work-life balance. As a full-time employer, LifeStance Health offers its employees competitive benefits that include medical, dental, vision, AD&D, short and long-term disability, life insurance, 401k with employer match, paid parental leave, paid time off, holiday pay, and access to an Employee... Show More

Job Requirements

High school diploma or equivalent
1+ years of experience in healthcare operations or customer service preferred
proficiency with computer software applications including Microsoft Office and EMRs
strong verbal and written communication skills
ability to multitask and prioritize duties
ability to handle confidential information and maintain HIPAA compliance
customer service-oriented mindset
capacity to work independently and collaboratively

Job Qualifications

High school diploma or equivalent
associates or bachelor's degree preferred
1+ years of experience in healthcare operations, customer service, or similar roles preferred
strong communication skills both written and verbal
proficiency in Microsoft Office and electronic medical records (EMRs)
ability to handle sensitive and confidential information in compliance with HIPAA
ability to multitask and prioritize effectively
ability to work independently and as part of a team

Job Duties

Create a positive work environment
be a culture carrier and support in-office clinician and staff engagement activities
conduct schedule prep process for all patients ensuring paperwork and documentation completeness
maintain general office duties such as sorting mail, scanning documents, managing e-faxes, shared emails, and office upkeep
communicate effectively with peers, clinicians, and patients
provide exceptional customer service responding promptly to patient needs
manage front desk responsibilities including greeting and checking patients in and out
handle patient requests via phone, email, and portal related to billing, scheduling, and inquiries
manage phone system queues to ensure timely call response
assist patients with telehealth access and patient portal troubleshooting
triage urgent patient requests and escalate as needed
collect co-payments and account balances for in-person and telehealth services
complete insurance eligibility verification and resolve related issues
provide clinician administrative support including sending letters and faxes
coordinate with clinicians on patient questions and support clinician schedules by auditing appointments
maintain a pleasant and motivational working environment in the practice

Job Location

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