Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $29.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Medical insurance
Health spending account
Health savings account
Dental Insurance
Vision Insurance
Life insurance
accidental death and dismemberment insurance
Short-Term Disability coverage
long-term disability coverage
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
Optum is a global health services organization committed to helping millions of people live healthier lives by leveraging technology and data to optimize health care delivery and outcomes. Part of UnitedHealth Group, Optum integrates care, pharmacy benefits, and health data to connect individuals with the necessary resources to improve their well-being. With a robust culture centered on inclusion and collaboration, Optum offers its employees comprehensive benefits, career development opportunities, and the chance to contribute meaningfully to the communities they serve. The organization fosters a work environment that promotes diversity, innovation, and a shared mission to advance health optimization on a global scale. Optum’s strong commitment to equity and addressing health disparities reflects in its inclusive policies and practices, enhancing its role as a leader in the healthcare industry.
ProHealth Physicians, a part of Optum, is currently seeking a dedicated and patient-focused Medical Receptionist to join their growing team at the Torrington, CT location. This is a full-time position with a weekly schedule of 40 hours, Monday through Friday, with shifts from 8:00 AM to 4:30 PM or 9:00 AM to 5:30 PM. The Medical Receptionist plays a vital role in supporting the care team by managing patient interactions, maintaining accurate records, and ensuring smooth administrative processes. Responsibilities include greeting and checking in patients, scheduling appointments using established protocols, answering phone inquiries, collecting payments, and updating demographic information. Familiarity with electronic health records (EHR), particularly following ProHealth policies and workflows, is essential.
The Medical Receptionist may also provide coverage at other local ProHealth practices as needed, demonstrating flexibility and teamwork. This role requires a friendly demeanor, strong organizational skills, and attention to detail to maintain patient confidentiality and uphold the highest standards of care. Compensation for this position ranges from $16 to $29 per hour, depending on experience, education, and local labor market factors. In addition to competitive pay, the role includes a comprehensive benefits package, incentive programs, a 401(k) savings plan, employee stock purchase options, and other valuable perks. Optum emphasizes career growth with clear performance expectations, recognition, and opportunities to develop skills for future advancement within the organization. Joining ProHealth Physicians as a Medical Receptionist offers the chance to make a significant impact on patient care while working in a supportive and inclusive environment that values diversity and innovation.
ProHealth Physicians, a part of Optum, is currently seeking a dedicated and patient-focused Medical Receptionist to join their growing team at the Torrington, CT location. This is a full-time position with a weekly schedule of 40 hours, Monday through Friday, with shifts from 8:00 AM to 4:30 PM or 9:00 AM to 5:30 PM. The Medical Receptionist plays a vital role in supporting the care team by managing patient interactions, maintaining accurate records, and ensuring smooth administrative processes. Responsibilities include greeting and checking in patients, scheduling appointments using established protocols, answering phone inquiries, collecting payments, and updating demographic information. Familiarity with electronic health records (EHR), particularly following ProHealth policies and workflows, is essential.
The Medical Receptionist may also provide coverage at other local ProHealth practices as needed, demonstrating flexibility and teamwork. This role requires a friendly demeanor, strong organizational skills, and attention to detail to maintain patient confidentiality and uphold the highest standards of care. Compensation for this position ranges from $16 to $29 per hour, depending on experience, education, and local labor market factors. In addition to competitive pay, the role includes a comprehensive benefits package, incentive programs, a 401(k) savings plan, employee stock purchase options, and other valuable perks. Optum emphasizes career growth with clear performance expectations, recognition, and opportunities to develop skills for future advancement within the organization. Joining ProHealth Physicians as a Medical Receptionist offers the chance to make a significant impact on patient care while working in a supportive and inclusive environment that values diversity and innovation.
Job Requirements
- One year or more of receptionist or customer service experience
- intermediate computer proficiency in Microsoft Office
- high school diploma or GED or higher
Job Qualifications
- One year or more of receptionist or customer service experience
- intermediate computer proficiency in Microsoft Office
- high school diploma or GED or higher
- experience working in a primary care setting preferred
- experience working with EPIC electronic health records preferred
Job Duties
- Conduct check-in and check-out process
- answer incoming calls and use electronic health records to document patient inquiries
- conduct outreach to patients requiring appointments or service follow-up
- schedule appointments using standard scheduling protocols
- manage administrative in-basket pools and work queues
- scan documents into electronic health records per protocols
- balance payments and prepare deposits
- maintain patient confidentiality of medical, personal and financial information
- provide coverage at other ProHealth locations on an ad hoc basis
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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