MEDICAL RECEPTIONIST

Apex Dermatology & Skin Surgery Center is a rapidly expanding skincare facility dedicated to delivering exceptional patient care and service in Northeast Ohio. Known for its commitment to prompt and compassionate dermatologic surgery and dermatology care, Apex Dermatology & Skin Surgery Center aims to provide patients with high-quality medical attention in an environment that prioritizes patient satisfaction and timely access to care. With its patient-centered approach, the center specializes in offering same-day appointments and educational resources to the community, establishing itself as a trusted name in dermatologic treatment and skin health services. The company fosters a supportive and collaborative work environment where employees are empowered to contribute meaningfully to patient experiences and overall practice success. As a respected provider of dermatology and skin surgery services, Apex is invested in the growth and wellbeing of both its patients and its staff.

We are currently seeking a detail-oriented and personable Medical Receptionist to join the Apex Dermatology & Skin Surgery Center team. This full-time, hourly position plays a pivotal role in managing the front desk and administrative operations of the clinic. The Medical Receptionist will be responsible for maintaining accurate patient records, handling communication effectively, and providing exceptional customer service to patients and visitors. Ideal candidates will possess strong organizational skills, an ability to multitask efficiently, and a warm, professional demeanor suitable for a busy medical environment. Responsibilities include answering phones with excellent telephone etiquette, assisting medical assistants with patient calls, managing patient appointment schedules through various channels such as in-person, email, or phone, and ensuring confidentiality of personal and financial patient information.

The role also involves financial management tasks including recording and updating patient financial data, managing insurance information, and controlling patient credit as well as coordinating third-party claims. Proficiency in medical office software such as EMA or ECW as well as basic office applications like Word and Excel is essential. Candidates should be adept at verifying insurance coverage, handling no-show or cancellation follow-ups, maintaining medical office supplies, and ensuring that the reception area remains clean and organized. The Medical Receptionist will contribute to operational efficiency by adhering to established policies and procedures and fostering a positive patient experience that anticipates and alleviates patient anxieties.

This position requires legal authorization to work in the US and offers a comprehensive benefits package including paid time off, holidays, medical, dental, vision, life insurance, short-term disability, 401(k), and additional employee discounts on dermatology services, travel, and entertainment. Apex Dermatology & Skin Surgery Center promotes equal employment opportunities and strongly supports diversity and non-discrimination in the workplace.