Medical Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $20.50
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Work Schedule

Standard Hours
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Benefits

Multiple medical and prescription coverage options
Dental and vision care plans
Health savings accounts (HSAs)
Flexible Spending Accounts (FSAs)
Voluntary critical illness, cancer, and accident insurance
Voluntary hospital indemnity coverage
voluntary short-term and long-term disability insurance
Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
401(k) retirement savings plan
paid time off (PTO)
Commuter Benefits
Group auto and homeowners insurance

Job Description

Our client is a well-established healthcare provider known for delivering compassionate and top-quality medical services to their community. They operate a modern clinical facility dedicated to enhancing patient health outcomes through comprehensive and personalized care. The organization emphasizes a patient-centered approach and fosters a welcoming environment for patients, visitors, and staff alike. The practice is supported by a team of experienced healthcare professionals who work collaboratively to maintain high standards of service and efficiency in a dynamic healthcare setting.

The role of the Front Desk Receptionist is vital as the first point of contact for patients and visitors. This position is tailored for a friendly, organized, and detail-oriented individual who thrives in a fast-paced environment and enjoys providing exceptional customer service. As a Front Desk Receptionist, you will manage front-office communications, schedule appointments, and support administrative duties that ensure smooth daily operations. You will be responsible for greeting patients warmly, answering phone calls on a multi-line system with professionalism, and handling billing communications including co-pay collections and outstanding balance updates.

This is a full-time role integral to the clinical team, offering an engaging work environment where your interpersonal skills and attention to detail will directly contribute to patient satisfaction and clinic efficiency. If you are proficient in Microsoft Office and have experience or interest in healthcare front desk functions, this opportunity offers the chance to join an innovative team dedicated to exceptional service delivery. The company also provides a robust benefits package designed to support employees' health, financial security, and work-life balance.

Job Requirements

  • High school diploma or equivalent
  • Front desk or medical office experience preferred
  • Familiarity with electronic medical records (EMR) is a plus
  • Excellent customer service and communication skills
  • Ability to maintain professionalism, confidentiality, and diplomacy
  • Strong interpersonal skills with the ability to work with diverse individuals
  • Detail-oriented with strong follow-up and multitasking capabilities
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job Qualifications

  • High school diploma or equivalent
  • Front desk or medical office experience preferred
  • Familiarity with electronic medical records (EMR) is a plus
  • Excellent customer service and communication skills
  • Ability to maintain professionalism, confidentiality, and diplomacy
  • Strong interpersonal skills with the ability to work with diverse individuals
  • Detail-oriented with strong follow-up and multitasking capabilities
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job Duties

  • Answer incoming calls on a multi-line telephone system with professionalism and efficiency
  • Schedule and confirm patient appointments
  • Transfer calls and take accurate messages according to office procedures
  • Greet patients and visitors and notify the appropriate team member of their arrival
  • Collect and post co-pays and communicate outstanding balances
  • Check patients out and follow proper check-out protocols
  • Type correspondence and office memos as directed
  • Prepare charts, gather necessary paperwork, and print daily appointment schedules

Job Criteria

Experience

Mid Level (3-7 years)


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