Medical Receptionist

SG Health Pharma is a well-established healthcare provider specializing in medical imaging and radiology services, dedicated to delivering exceptional patient care in Middleton, Wisconsin. The company has expanded its operations due to growing demand, reflecting its commitment to quality healthcare solutions and strong community presence. The Middleton location is fully equipped with state-of-the-art imaging technology and staffed by a team of professional medical imaging technologists and administrative personnel focused on facilitating a smooth and positive patient experience. SG Health Pharma operates with a focus on healthcare innovations that streamline medical imaging services while maintaining compassionate and personalized patient interactions. This position is full-time with a commitment to ensuring outstanding service to both patients and referring physicians through efficient scheduling, patient registration, and communication management.

The Medical Receptionist for the Radiology Clinic at SG Health Pharma will play a critical role as the first point of contact for patients and healthcare professionals seeking radiology services. This role includes greeting and registering patients, answering phones, scheduling imaging appointments, verifying insurance and payment plans, and supporting the overall workflow of the clinic. The Medical Receptionist is responsible for coordinating patient flow, maintaining accurate and up-to-date records, handling sensitive medical information following HIPAA guidelines, and assisting the medical imaging technologists by liaising effectively between patients and clinical staff. The position requires multitasking capabilities, excellent communication skills, and a customer-service-oriented attitude.

Key responsibilities include managing patient check-ins, securing insurance pre-certification for imaging procedures, submitting billing charges to the billing company, and processing release of information requests for patients and external parties such as attorneys and insurance companies. The role also involves maintaining a clean and organized front office environment and ensuring seamless communication between all parties involved in the radiology process. This includes relaying updates about scanner operations and exam statuses to patients waiting for imaging services.

Candidates for this position should demonstrate strong organizational skills and the ability to work efficiently under pressure in a fast-paced environment. Familiarity with radiology and medical terminology is preferred, and prior experience in a medical office, especially in radiology reception or scheduling, is a distinct advantage. Computer proficiency, particularly in Microsoft Office, and the ability to learn new software applications related to medical office management are essential. Bi-lingual candidates are favored, as they enhance the clinic's ability to serve a diverse patient population. The schedule includes Monday to Friday shifts with occasional weekends as needed. SG Health Pharma offers a supportive team environment, competitive benefits, and opportunities for growth within the organization.