MEDICAL RECEPTIONIST

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $21.00 - $24.75

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Job Description

South Riverside Community Healthcare (SRCH) is a reputable community health clinic dedicated to providing comprehensive healthcare services to diverse populations with compassion and excellence. As a vital part of the local community, SRCH strives to offer accessible, high-quality medical care and support services to individuals and families, regardless of their socioeconomic status or background. With a commitment to customer service and patient-centered care, SRCH emphasizes respect, sensitivity, and professionalism in every interaction with patients and staff alike. The clinic operates with a strong focus on teamwork, efficiency, and compliance with healthcare regulations, including HIPAA standards, to protect patient privacy and ensure outstanding service quality.

The Medical Receptionist position at SRCH is essential to the clinic's daily operations and overall patient experience. This role serves as one of the primary communication hubs between the clinic and its patients, offering both phone and reception support depending on operational needs. Medical Receptionists at SRCH are responsible for providing courteous, helpful, and accurate communication, helping to effectively manage patient appointments, insurance verification, and data entry tasks. These efforts help to ensure patients receive timely and effective healthcare services. This position pays an hourly rate between $21.00 and $24.75, depending on experience, and is focused on delivering exceptional customer service within a dynamic and fast-paced healthcare environment.

The role demands the ability to manage high call volumes, handle patient registration and scheduling, and coordinate with clinical staff efficiently. Beyond administrative tasks, Medical Receptionists also support patients by addressing concerns, assisting with insurance eligibility checks, collecting co-pays, and maintaining patient records accurately within electronic medical record systems. They also contribute to a welcoming and safe clinic environment by managing the reception area and assisting with community resource information dissemination.

Medical Receptionists must demonstrate strong interpersonal skills, attention to detail, and the capacity to stay calm under pressure while multitasking effectively. The position may also require bilingual communication skills in Spanish and English, depending on the clinic location, to serve the community better. This role plays a pivotal part in supporting both patients and healthcare providers by ensuring that communication channels remain clear, organized, and responsive. SRCH encourages ongoing learning and participation in training sessions to keep staff updated with best practices and clinic policies.

This opportunity at SRCH offers a supportive workplace culture where individuals are valued for their ability to contribute both independently and as team members within a healthcare setting. Candidates interested in making a meaningful impact through excellent service provision and helping to facilitate seamless clinic operations will find this position fulfilling and rewarding. SRCH is an equal opportunity employer committed to diversity, equity, and inclusion, welcoming applicants from all backgrounds without discrimination.

Job Requirements

High school diploma required
Post-secondary education preferred
Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred
Previous customer service experience preferred
Electronic medical records experience preferred
Bilingual Spanish and English (speak, read, and write) required at some locations
Strong customer service and interpersonal skills
Ability to remain calm in stressful situations
Strong problem solving and multi-tasking skills
Strong organizational skills
Computer/keyboard proficiency and experience with Microsoft Office applications
Ability to learn new software quickly
Ability to operate office equipment
Ability to work flexible hours
Knowledge of compliance issues within the community clinic environment
Willingness to report any unusual incidents
Compliance with HIPAA policies
Strong written and verbal communication skills
Ability to work independently and as part of a team
Good judgment and decision-making skills

Job Qualifications

High school diploma
Previous customer service experience preferred
Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred
Electronic medical records experience preferred
Strong customer service and interpersonal skills
Ability to be sensitive with persons of various social, cultural, economic and educational backgrounds
Demonstrated ability to remain calm in stressful situations
Strong problem solving and multi-tasking skills
Strong organizational skills
Demonstrated computer/keyboard proficiency and experience with Microsoft Office applications
Ability to learn new software quickly
Ability to operate office equipment
Ability to work flexible hours
Knowledge of compliance issues within the community clinic environment
Strong written and verbal communication skills
Ability to work independently and as part of a team
Good judgment and decision-making skills

Job Duties

Checks in patients, runs insurance eligibility, acquires patient financial status, collects co-pays as appropriate or collects fees from patients eligible for the sliding scale, collects fees at discharge for services added during visit
Consistently delivers excellent customer service by putting the patient first, speaking with them respectfully and kindly, and by doing their best to meet patient needs
Demonstrates excellent teamwork by helping members of team with workload
Performs pre-registration and confirmation calls for clinic
Supports administering patient surveys
Updates and verifies patients previous balance and initiates a collection plan for patient
Registers new patients, obtaining personal, financial and other required information, completes patient information and demographic information fields in electronic medical record and scans in appropriate paperwork
Reconciles cash receipts daily
Schedules appointments for walk-in patients, follow up appointments and appointment requests made by phone
Records patient no-shows and cancellations
Provides information about health services and program eligibility, including MediCal, refers uninsured patient to the Application Assistant
Reports any patient concerns or complaints to supervisor
Assists in the maintenance of reception area/waiting room, maintains safe and welcoming environment by updating patient communication and educational materials available, reporting damage of furniture and equipment to supervisor, and monitoring good patient flow
May be trained and expected to provide community resource information to patients
Helps with scheduling for CPSP providers and health educators, Mental Health providers and group medical visits, maintains updated calendar of services offered including support groups, group medical visits, classes, etc., assists in providing information to patients
Assists patients with completing required paperwork
Answers all incoming phone calls and directs them to appropriate individual or department
Makes appointments as directed by appointment policies
Routes new patients through new patient process
Routes triage calls to appropriate RN
Provides clinical staff with timely and clear communication regarding patient needs
Assists patients in problem solving medication prescription delays and routes medication questions to the on-call nurse or provider
Participates in ongoing training
Meets customer service standards
Follows all SRCH policies & procedures