Medical Office Rep

Sacramento, CA, USA|

Job Overview

Compensation

Hourly

Range $25.00 - $28.18

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible work schedule

Job Description

Dignity Health Medical Foundation, established in 1993, is a well-known California nonprofit public benefit corporation that operates over 130 clinics throughout the state. As an affiliate of Dignity Health, one of the largest health systems in the nation, it plays a vital role in providing high-quality, patient-centric health care services across California, Arizona, and Nevada. The foundation collaborates closely with physicians and healthcare providers to offer comprehensive medical care designed to meet the needs of diverse communities. Committed to advancing medical care, Dignity Health Medical Foundation continually invests in the latest technology, state-of-the-art medical facilities, and the finest physicians to ensure outstanding patient outcomes. Emphasizing a culture of humankindness, the organization strives to create meaningful work environments where its staff can thrive while delivering excellent care. Staff members benefit from stimulating work assignments, opportunities for professional growth, and a collaborative atmosphere that fosters personal and career development.

As a Medical Office Representative within Dignity Health Medical Foundation clinics, you will serve as the primary point of contact for patients, physicians, and visitors, embodying the organization’s commitment to exceptional customer service. Your responsibilities include warmly greeting patients, managing incoming calls, and effectively communicating messages within the clinic. On a daily basis, you will collect and update patient demographics and insurance information, verify health plan eligibility, schedule appointments using an electronic practice management system, and perform various clerical functions to support smooth clinic operations and quality patient care initiatives. The role requires enthusiasm, efficiency, and empathy to ensure a positive experience for every patient interaction.

Excellence in customer service is crucial to this role. You will consistently demonstrate professional and caring behaviors, such as making eye contact, using scripted greetings and closings, and actively listening with a positive can-do attitude. Your ability to handle a multi-line phone system, maintain accurate records, and support the clinic’s operational goals will be integral to the success of the medical office team. This position offers a pay range of $25.00 to $28.18 per hour, reflecting the importance of this role in maintaining the foundation’s high standards of patient care and service. Joining Dignity Health Medical Foundation means becoming part of a respected and expanding healthcare organization that values its employees and the communities it serves. You will contribute to a robust healthcare delivery system that prioritizes patient well-being and fosters a collaborative and supportive workplace.

Job Requirements

high school diploma or equivalent
six months experience in an outpatient setting or equivalent high-volume customer service experience
excellent interpersonal and organizational skills
keyboarding skills and proficiency with computer and office equipment
ability to communicate effectively with patients and staff
ability to handle multi-line phone systems
empathy and positive attitude
familiarity with electronic practice management system preferred

Job Qualifications

high school diploma or equivalent
six months experience in an outpatient or high-volume customer service role preferred
excellent interpersonal and organizational skills
proficiency with keyboarding and computer equipment
familiarity with electronic practice management system preferred
experience with multi-line phone systems preferred
knowledge of medical terminology preferred

Job Duties

greet patients and visitors with professionalism and empathy
answer and manage incoming multi-line phone calls
collect and update patient demographics and insurance information
verify health plan eligibility accurately
schedule appointments utilizing an electronic practice management system
take complete and precise messages and distribute them effectively
perform clerical duties to support daily clinic operations and patient care initiatives