Medical Front Desk Receptionist

Fairfax Cryobank, Inc., a division of the GIVF, has been a trusted leader in fertility preservation services for nearly 40 years. The company specializes in reproductive tissue storage and providing the highest quality donor sperm. Serving clients both nationwide within the United States and internationally, Fairfax Cryobank is known for its commitment to advancing reproductive health and supporting individuals and families on their fertility journeys. The organization operates with a strong foundation in scientific excellence, compassionate care, and innovative solutions aimed at preserving fertility and supporting reproductive choices. Fairfax Cryobank's dedication to quality and client satisfaction has made it an industry leader and a preferred choice for reproductive services across diverse populations.

We are currently seeking a full-time Medical Front Desk Administrative Assistant for our Philadelphia, PA location. This role is vital to maintaining smooth and efficient front office operations while providing a warm, confident, and professional presence for every client and donor interaction. The successful candidate will be outgoing, personable, highly organized, and demonstrate exceptional attention to detail. Accuracy is critical in this position as it involves handling sensitive client information and coordinating logistics that impact clinical operations. Responsibilities include answering communications promptly, scheduling appointments, greeting clients and donors, and supporting clinical staff with various administrative duties.

The Medical Front Desk Administrative Assistant plays a crucial role in fostering a welcoming environment and ensuring that all operational tasks at the front desk are executed flawlessly. You will collaborate closely with key team members such as the Site Manager, Laboratory Supervisor, Storage Manager, and Donor Development Coordinator to coordinate client services including reproductive tissue storage logistics. Additionally, your work will involve managing client records in the GEMS system, preparing intake paperwork, processing sample orders, invoicing, and managing inventories of office supplies. The role requires excellent computer skills, strong verbal communication abilities, and the capacity to multitask in a fast-paced environment.

This position demands flexibility, a willingness to learn, and a proactive desire to grow within the practice. Fairfax Cryobank values employees who show initiative and dedication, as these qualities contribute directly to the company’s mission of delivering high-quality fertility preservation services. The salary for this position is commensurate with experience, and in addition to a competitive pay package, Fairfax Cryobank offers a comprehensive benefits program designed to support employee well-being and professional development. Benefits include health, dental, and vision insurance; flexible spending accounts; life insurance; disability coverage; retirement plans; paid parental leave; tuition reimbursement; and paid time off.

If you are passionate about making a difference in reproductive health through compassionate administrative support and want to join a respected organization with a nearly 40-year legacy of excellence, we encourage you to apply.