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Medical Assistant, Specialties- Atrius Health

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.00 - $29.00
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Benefits

Comprehensive benefits package
Incentive programs
recognition programs
equity stock purchase
401K contributions
Paid Time Off
Health Insurance

Job Description

Atrius Health, part of the Optum family of businesses, is a nationally recognized physician-led healthcare organization dedicated to transforming healthcare through clinical innovation, quality improvement, and a strong commitment to value-based care. Operating in eastern and central Massachusetts, Atrius Health provides a connected care system through multiple practice locations, fostering collaboration between primary and specialty care providers, hospital partners, community specialists, and skilled nursing facilities. This integrated approach ensures the delivery of high-quality care to patients, enhancing their health outcomes and patient experience. As a member of Optum, a clinician-led care organization, Atrius Health benefits from the vast resources, data, and support of a global health entity, empowering healthcare professionals to live their best lives both at work and home while making a meaningful impact on community health. The organization values clinician input and innovation, encouraging new ideas and initiatives that improve care on a large scale.

The Medical Assistant II role at Atrius Health is a vital position responsible for performing expanded and advanced clinical support duties. Unlike entry-level Medical Assistants, this role requires a higher level of technical expertise and problem-solving capability, serving as a resource and role model for colleagues. The Medical Assistant II maintains smooth patient flow, manages scheduling to optimize clinician availability, prioritizes urgent cases, and coordinates care when clinicians are unavailable. Responsibilities include managing communications, such as clinician mail and MyHealth messages, addressing patient concerns, and ensuring compliance with procedures. This position often supports multiple clinicians or departments and may float between different areas, gaining experience across primary care and specialty services. Additionally, the Medical Assistant II plays an active role in care improvement initiatives, staff training, and departmental representation for system upgrades.

Compensation for this full-time role ranges from $16.00 to $29.00 per hour, depending on experience, education, certifications, and local labor factors. Atrius Health offers a comprehensive benefits package including incentive and recognition programs, equity stock purchase options, 401(k) contributions, and more, subject to eligibility. The company fosters an inclusive and diverse workplace, committed to equitable care and reducing health disparities. OptumCare, the hiring division, is an Equal Employment Opportunity employer and a drug-free workplace, requiring a drug test before employment begins. Joining Atrius Health as a Medical Assistant II provides an opportunity to advance your healthcare career in a supportive environment dedicated to better healthcare for everyone, with a clear pathway for professional growth and development.

Job Requirements

  • High school diploma or GED
  • Minimum 3 years clinical experience with 1 year as a Medical Assistant
  • Ability to manage multiple clinicians' schedules and patient flow
  • Strong communication and problem-solving skills
  • Familiarity with electronic medical records and patient messaging systems
  • Ability to train new staff and contribute to quality improvement initiatives
  • Must pass drug screening prior to employment

Job Qualifications

  • High school diploma or GED
  • 3+ years in a clinical setting with at least 1 year as a Medical Assistant
  • Bachelor's or associate degree may substitute for one year of experience
  • American Heart Association Basic Life Support certification preferred
  • Advanced Cardiac Life Support certification may be required based on specialty

Job Duties

  • Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistants I
  • Manages patient flow, access and scheduling for clinicians to optimize appointment availability
  • Manages clinicians' daily schedule to expedite care and prioritize walk-ins and add-on patients
  • Coordinates practice operations when clinicians are unavailable and informs them accordingly
  • Sorts, manages and reviews clinician mail and electronic messages, addressing incoming patient questions
  • Monitors practice issues, resolves patient satisfaction and compliance concerns
  • Handles patient and third-party documentation requests such as worker's compensation and return to work authorizations
  • Completes patient visit forms and verifies prior authorizations
  • Serves as a departmental float, learning multiple operational areas
  • Participates in care improvement activities like Rapid Improvement Events and Value Stream Analyses
  • Trains and orients new staff and participates in new staff onboarding
  • Represents the department in electronic medical record system upgrades

Job Criteria

Experience

Mid Level (3-7 years)


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