Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
The McAllen Hospitality Industry is rapidly expanding and offers exciting career opportunities for individuals eager to join a dynamic and fast-paced environment. This sector is known for its warm hospitality, excellent customer service, and a commitment to providing guests with memorable experiences. The hiring establishments encompass a variety of hotels and lodging facilities across McAllen, Texas, that cater to diverse clientele including tourists, business travelers, and VIP guests. These properties are dedicated to maintaining high standards and creating comfortable, welcoming atmospheres that encourage repeat visitation and positive reviews.
The available positions include front desk roles, night audit, bellman, and supe... Show More
The available positions include front desk roles, night audit, bellman, and supe... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality experience preferred but not required
- Excellent communication skills
- Ability to work in a fast-paced environment
- Strong customer service orientation
- Basic computer skills
- Ability to work flexible schedules including weekends and holidays
- Must adhere to property standards and rules
- Ability to handle guest complaints professionally
- Availability to work night shifts for certain roles
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service roles preferred
- Strong communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Proficiency in reservation and billing software
- Leadership experience for supervisory roles
- Problem-solving abilities
- Attention to detail
- Ability to work flexible hours including nights, weekends and holidays
- Basic knowledge of local attractions and amenities
- Ability to maintain professionalism under pressure
Job Duties
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
- Follow the standards and rules of each property
- Supervise front desk staff and ensure that they provide excellent customer service
- Respond to guests' inquiries and requests in a timely and professional manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Monitor staff performance and provide feedback
- Maintain a clean and organized front desk area
- Create and send the work schedule for reception staff
- Balance accounts from day shift
- Manage front desk activity and handle guest check-ins and check-outs
- Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handle customer requests and complaints and direct other employees or departments accordingly
- Manage and update all official documentation pertaining to the role
- Ensure that all end-of-day activities have been successfully executed by employees in all departments
- Answer calls and queries related to potential booking
- Greet all guests in the lobby in a warm and professional manner
- Recognize all returning and VIP guests and welcome them back
- Escort all guests checking in to their accommodations following hotel procedure
- Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures
- Assist guests with their luggage
- Deliver morning newspapers to each occupied guest room
- Make deliveries to guest rooms as instructed
- Store and retrieve luggage and other objects for guests
Job Qualifications
Experience
No experience required
Job Location
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