Marriott Laguna Cliffs Resort - Director Housekeeping

Laguna Cliffs Marriott Resort & Spa is a premier hotel located atop the scenic cliffs of Dana Point, providing breathtaking views of the Pacific Ocean. This upscale resort offers a luxurious retreat with two year-round heated swimming pools featuring child-friendly zones, a sophisticated restaurant, a full-service spa, and a unique indoor/outdoor lounge. Guests enjoy convenient access to the beach and harbor, located just 1,500 feet away, ensuring an immersive coastal experience. Each contemporary guest room is equipped with modern amenities including flat-screen TVs, Bluetooth-compatible Tivoli radios, coffee machines, and plush robes. Many rooms offer stunning ocean views, catering to guests seeking both comfort and elegance during their stay.

As the Director of Housekeeping at Laguna Cliffs Marriott Resort & Spa, you will hold a pivotal role in ensuring the hotel maintains its pristine condition and delivers exceptional service that exceeds guest expectations. This full-time leadership position centers on overseeing the cleanliness and overall appearance of guest rooms, public spaces, laundry operations, and all other areas within the hotel. You will be the driving force behind a dedicated team, energizing and guiding housekeeping staff to uphold the highest standards of hygiene, safety, and presentation.

Your responsibilities will include managing staffing schedules, budgets, and departmental logistics with an eye for efficiency and excellence. You will champion safety protocols to guarantee guest privacy and secure working conditions while ensuring compliance with all relevant standards. In this role, communication is key: you will serve as a liaison between departments, fostering seamless service integration throughout the hotel.

Preparedness is also vital; as the Emergency Response Pro, you will establish and maintain protocols that keep staff ready to handle any unforeseen situations professionally and effectively. By consistently inspecting and refining operational procedures, you guarantee that all areas meet and surpass quality expectations, contributing to memorable guest experiences.

Ideal candidates will have a minimum of seven years of advancing hospitality experience, particularly in supervisory roles. Proficiency in computer applications like Windows OS, spreadsheets, and word processing software is essential, along with strong communication, decision-making, and problem-solving skills under pressure. A valid driver’s license is required for this position, reflecting the need for mobility across the property.

Laguna Cliffs Marriott Resort & Spa offers a competitive benefits package for its full-time employees, including but not limited to health, dental, and vision coverage, income protection through disability plans, life insurance, paid time off, employee assistance programs, and a 401(k) retirement plan. Notably, the resort also provides a unique daily pay option after an initial waiting period, underscoring its commitment to employee satisfaction and financial flexibility.

If you are an experienced hospitality professional with a passion for leadership and excellence in housekeeping services, this is your opportunity to join a reputable resort that values quality, teamwork, and guest happiness. Step up to a dynamic role where you can make a significant impact, drive departmental success, and cultivate a motivating work environment at Laguna Cliffs Marriott Resort & Spa.