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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.50 - $20.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Driven hourly pay
medical benefits
Dental benefits
vision benefits
Generous vacation time off
Paid sick time
GO Hilton discounted hotel rates
401(k) program with company match
Employee Stock Purchase Program
tuition reimbursement programs
recognition programs
internal growth and career pathing
Job Description
Hilton Grand Vacations is a prominent leader in the vacation ownership industry, known for its commitment to innovation, quality, and sustained growth. With a strong dedication to making every guest's day exceptional, Hilton Grand Vacations operates in an energetic and engaging environment where the mission is to help guests enjoy life at its best. By offering access to new destinations around the globe, the company provides guests with more time to reconnect and create lasting memories. Hilton Grand Vacations distinguishes itself by combining a strong corporate culture with excellent customer service, offering a work environment that fosters both personal and... Show More
Job Requirements
- Experience in customer service for at least a year
- Minimum of 6 months of proven success in a sales or marketing role within the timeshare industry
- Computer proficiency with ability to learn and efficiently operate multiple customer service software applications
- Professional verbal, interpersonal, guest relations and etiquette skills displayed in person, written and telephone communication
- Proficiency in English (speak, read, write)
Job Qualifications
- Minimum of one year experience in customer service
- At least six months proven sales or marketing success in the timeshare industry
- Proficiency in computer skills and ability to operate multiple customer service software programs
- Strong verbal, interpersonal, guest relations and etiquette skills
- Proficiency in English speaking, reading, and writing
- Minimum two years experience in selling and booking tours and concierge services advantageous
- Over one year experience in timeshare industry sales or marketing with demonstrated success
Job Duties
- Generate qualified leads and book timeshare sales presentations
- Conduct pre-arrival calls to owners, renters, and exchangers
- Confirm appointments and manage tour reservations to prevent overbooking
- Ensure eligibility for gifts and promote courtesy tours following gifting procedures
- Provide location-related guest service and resort information
- Distribute only authorized information and collateral
- Maintain location operating standards and handle guest issues promptly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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