Marketing Concierge

Hilton Grand Vacations is a prominent leader in the vacation ownership industry, known for its commitment to innovation, quality, and sustained growth. With a strong dedication to making every guest's day exceptional, Hilton Grand Vacations operates in an energetic and engaging environment where the mission is to help guests enjoy life at its best. By offering access to new destinations around the globe, the company provides guests with more time to reconnect and create lasting memories. Hilton Grand Vacations distinguishes itself by combining a strong corporate culture with excellent customer service, offering a work environment that fosters both personal and professional growth for its Team Members.

This opportunity is for the position of Marketing Concierge within Hilton Grand Vacations. The role centers around supporting the company’s vibrant and dedicated team by generating qualified leads and booking timeshare sales presentations for prospective Hilton Grand Vacations Owners and Club Members. The incumbent will be responsible for delivering exceptional guest services and concierge support, ensuring a seamless and positive experience from initial contact through to booking. This position requires interacting professionally with guests in person, over the phone, and in writing, upholding Hilton Grand Vacations' high standards of guest relations and etiquette. The Marketing Concierge will also handle pre-arrival communications, confirming appointments and managing tour reservations efficiently to maintain operational flow and improve attendance rates.

The Marketing Concierge will also ensure compliance with gifting procedures and eligibility, offering courtesy tours as necessary, and providing location-specific guest service information regarding resort amenities. Adherence to location operating standards and prompt escalation of any guest issues to management are vital responsibilities. This position offers a flexible schedule, including weekends and holidays, reflective of the dynamic hospitality environment. Hilton Grand Vacations highlights a strong commitment to inclusive hiring practices, providing reasonable accommodations to individuals with disabilities throughout the hiring and employment process.

Team Members at Hilton Grand Vacations enjoy notable benefits including driven hourly pay, medical, dental, and vision insurance starting from day one, a generous vacation and paid sick time program, company-matched 401(k), employee stock purchase options at discounted rates, tuition reimbursement, and various recognition programs. The company also promotes internal career growth and rewards high performers. Joining Hilton Grand Vacations means becoming part of a team dedicated to helping Owners and Guests make every vacation memorable while experiencing a supportive and rewarding workplace.