Manager on Duty

Miami, FL, USA|

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

401(k)

paid sick days

Paid vacation

Paid holidays

Tuition Reimbursement

Pet insurance

Job Description

Loews Miami Beach Hotel is a vibrant and iconic oceanfront resort nestled in the heart of South Beach, Miami. Renowned for blending luxury with a relaxed coastal vibe, the hotel offers 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six diverse restaurants and lounges, and over 65,000 square feet of meeting and event space. This prestigious resort is part of Loews Hotels & Co, a respected hospitality brand founded in 1960 that operates a collection of iconic hotels and resorts throughout the United States. Loews Hotels prides itself on creating memorable guest experiences supported by diverse, welcoming teams committed to excellence.

At Loews Miami Beach Hotel, career opportunities span from guest services to finance, culinary arts, IT, and more, reflecting a broad spectrum of roles that contribute to a dynamic work environment. The hotel is committed to fostering a culture of growth and belonging, embracing diversity and inclusion across all dimensions including age, race, religion, gender identity, veteran status, and more. This inclusive culture ensures team members are valued for their unique contributions and supported in achieving their professional goals. Benefits offered by Loews Miami Beach Hotel include competitive health and wellness plans, 401(k) with company matching, paid time off including sick days, vacation, holidays and bereavement leave, pet insurance, tuition reimbursement, and generous team perks such as complimentary meals and discounted hotel rates.

The role of Manager on Duty at Loews Miami Beach Hotel is a pivotal leadership position responsible for overseeing the smooth operation of the guest services team during assigned shifts. This role demands a confident, service-oriented leader who can manage operations efficiently, inspire team members, and uphold the brand’s commitment to exceptional guest experiences. The Manager on Duty serves as the senior leader on duty, acting as the primary point of contact for guests and internal teams, resolving guest concerns with professionalism and tact, and coordinating VIP services to ensure personalized care for distinguished visitors. This position requires outstanding communication skills, decisiveness in problem-solving, and the ability to manage multiple competing priorities in a fast-paced hospitality environment. The Manager on Duty leads by example, ensuring compliance with all operational procedures and training requirements, handling emergencies with calm authority, and collaborating closely with security and emergency services to safeguard the wellbeing of all guests and team members. Supervisory responsibilities include managing schedules, payroll functions for front desk and guest service teams, and conducting daily operational reporting that highlights performance metrics and guest feedback. This career opportunity is ideal for an experienced hospitality professional with at least two years of guest service experience and prior leadership in a hotel setting, seeking to grow within a prestigious hotel brand known for innovation, inclusivity, and guest-centric service. Veterans and military spouses are especially encouraged to apply, reflecting Loews’ commitment to diversity and support for those who serve. Joining Loews Miami Beach Hotel as Manager on Duty offers the chance to be part of a distinguished resort team in a vibrant location, contributing to experiences that create lasting memories for guests from around the world.

Job Requirements

bachelor's degree or relevant work experience required
minimum of two years guest service experience in hotel hospitality required
minimum one-year guest service leadership role required
experience with previous property management system preferred opera system
knowledge of budgeting forecasting and financial analysis in a hotel setting preferred
ability to stand and walk for long periods of time required

Job Qualifications

bachelor's degree or relevant work experience required
minimum of two years guest service experience in hotel hospitality required
minimum one-year guest service leadership role required
experience with previous property management system preferred opera system
knowledge of budgeting forecasting and financial analysis in a hotel setting preferred
ability to stand and walk for long periods of time required

Job Duties

manage hotel operations as the senior leader during assigned shifts ensuring smooth and efficient service delivery
lead and support guest services teams to deliver exceptional experiences aligned with loews hotels standards
oversee payroll functions for assigned team members including scheduling timecard edits and time-off approvals
monitor communicate and resolve guest issues promptly developing strategies to enhance satisfaction and loyalty
serve as the primary contact for internal and external inquiries during your shift
coordinate vip services including escorting vip guests and managing special requests
conduct regular rounds of guest areas including recreational spaces food and beverage outlets and event venues
collaborate with security and emergency personnel as needed to ensure guest and team member safety
prepare daily operational reports for management highlighting performance and guest feedback
handle emergencies with professionalism prioritizing safety and security
regular attendance in conformance with standards
may be required to work varying schedules to reflect business needs
required to attend all mandatory training sessions and meetings
perform other duties as assigned