Manager of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $85,000.00 - $90,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
401k
Paid Time Off
competitive salary
Professional growth opportunities
Team culture
Quality food and service

Job Description

Blue Pan Pizza is a locally owned and award-winning pizzeria renowned for its signature Detroit-style pizza, exceptional service standards, and a strong, passionate team culture. Established with a commitment to quality and hospitality, Blue Pan Pizza has earned a respected place in its community by consistently providing an outstanding dining experience. The company prioritizes not only the excellence of its food but also the well-being and engagement of its team members, fostering an inclusive and positive workplace environment. With a dedication to growth and innovation, Blue Pan Pizza continues to expand its footprint while maintaining its unique identity and dedication to culinary craftsmanship and service excellence.

The Congress Park location of Blue Pan Pizza is currently seeking a full-time Manager of Operations to join their leadership team. This pivotal role commands a salary range between $85,000 and $90,000 per year, depending on experience, and offers an excellent pathway for professional growth within the organization. The Manager of Operations will be responsible for overseeing the daily functions of the restaurant, managing financial performance, and leading a diverse team of hospitality professionals across both front-of-house and back-of-house operations. This individual will be instrumental in recruiting, training, and developing employees, ensuring each team member contributes positively to the overall guest experience.

The successful candidate will bring a hands-on leadership style, focused on maintaining operational excellence and positive team dynamics. High emotional intelligence, strong organizational skills, and a commitment to exceptional customer service are essential. The Manager of Operations will work closely with the Regional Manager and Ownership to implement strategies that support a productive, respectful, and goal-oriented workplace. Significant portions of the business revolve around to-go and delivery services, so enthusiasm and expertise in managing these operations is critical.

This role expects someone with proven management experience in a high-volume hospitality environment, capable of driving company goals through team excellence and operational rigor. The Manager will also be responsible for daily accounting, payroll oversight, compliance with health and safety regulations, food cost management, and maintaining the high quality standards Blue Pan Pizza is known for. Regular team meetings, performance reviews, and a culture of accountability and respect will be key components of this leadership position. Overall, this role offers a unique opportunity for a motivated professional to grow within a celebrated brand committed to hospitality, quality, and innovation.

Job Requirements

  • Minimum of 2 years restaurant management experience
  • experience managing high-volume dining and delivery operations
  • strong leadership capabilities
  • excellent communication skills
  • ability to manage multiple deadlines
  • proficiency in MS Excel
  • experience with financial reporting
  • availability to work non-traditional hours including evenings, weekends, and holidays
  • high emotional intelligence with ability to maintain composure under pressure

Job Qualifications

  • At least 2 years proven experience in restaurant management in a high-volume environment with robust to-go and delivery operations
  • strong leadership and team management skills
  • excellent communication and interpersonal skills
  • highly organized and detail oriented
  • basic proficiency in MS Excel
  • significant experience with restaurant financial reporting
  • flexibility to work evenings, weekends, and holidays

Job Duties

  • Implement a management style that creates and maintains a positive work environment for all team members
  • lead all aspects of restaurant daily operations for front and back of house
  • recruit, interview and train all FOH team members to deliver exceptional guest experiences and accomplish company goals
  • manage onboarding, offboarding and most other human resource duties for all employees
  • maintain compliance with health, safety, and labor regulations
  • manage food costs, monitor inventory and usage and place orders with food and beverage vendors
  • manage labor based on workload and sales volume
  • analyze financial reports and take action to improve performance
  • create a team culture built on respect, consistency, and accountability
  • oversee opening and closing procedures
  • evaluate guest experiences and resolve issues
  • collaborate with the kitchen team to maintain food quality standards
  • update POS system with menu changes
  • conduct performance reviews and provide employee feedback
  • lead team pre-shift, weekly and quarterly meetings
  • oversee FOH accounting including gratuity pooling and distribution
  • oversee payroll for FOH ensuring accurate hours and tips
  • provide detailed financial performance analysis

Job Criteria

Experience

Mid Level (3-7 years)


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