Manager of Guest Services

The Arkansas Museum of Fine Arts (AMFA), located in Little Rock, Arkansas, is a premier cultural destination that has been serving the community for three years. As a vibrant hub for artistic expression and cultural engagement, AMFA offers visitors a unique blend of exhibitions, performances, art classes, programs, and community events. The Museum's commitment to fostering creativity and education has positioned it as one of the most inviting cultural institutions in America. AMFA's welcoming atmosphere extends beyond its galleries to include dining, retail, and other public gathering spaces, creating a comprehensive visitor experience that appeals to diverse audiences.

The Manager of Guest Services at AMFA plays a critical role in shaping the Museum’s front-line interactions and ensuring that every guest enjoys an outstanding experience. This leadership position involves overseeing the daily operations of the Guest Services department, guiding a courteous and knowledgeable team that staffs welcome desks, reception areas, and event spaces. The manager is tasked with developing service routines and hospitality standards that maintain a warm and organized environment throughout all public-facing areas, including the Atrium, 1937 Desk, and the Cultural Living Room. A deep understanding of guest needs enables the Manager of Guest Services to evaluate and enhance the overall guest journey by minimizing barriers and creating memorable touchpoints.

In addition to direct guest engagement responsibilities, the role requires extensive use of the Tessitura database system to maintain accurate patron records, facilitate smooth check-in and membership experiences, and support data-driven decision-making. The manager collaborates with various departments, including Marketing and Programming, to utilize guest data for targeted outreach and audience development efforts. Professional development and training of staff are high priorities, ensuring that the Guest Services team consistently delivers expert, friendly, and efficient service. The manager also oversees registration for key Museum programs such as the Windgate Art School and Children’s Theater, coordinating efforts to support efficient operations and excellent customer service. Overall, this position offers an exciting opportunity to be at the heart of a thriving cultural organization, leading a team dedicated to excellence in guest relations and hospitality.