Manager, IT

Loews Miami Beach Hotel stands as a premier oceanfront resort located in the heart of South Beach, offering an exceptional hospitality experience. This iconic hotel boasts 790 beautifully renovated guestrooms and suites that provide guests with modern amenities and breathtaking views of the ocean. The resort features direct beach access, an exclusive oceanfront pool deck, and the renowned Sea Spa, which delivers a range of wellness services. With six diverse restaurants and lounges, the hotel caters to a variety of culinary tastes and social experiences. Additionally, it offers over 65,000 square feet of versatile meeting and event space, making it a coveted destination for both leisure travelers and business events.

Established in 1960, Loews Hotels & Co is a distinguished operator of iconic hotels and resorts across the United States. The company's philosophy centers on fostering diverse, inclusive, and welcoming teams who are dedicated to crafting extraordinary guest experiences. At Loews, team members are empowered to grow professionally while being embraced for their unique identities and perspectives. The company is committed to promoting a culture of respect and belonging, ensuring that age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability do not hinder anyone's potential.

This position is a pivotal role within the hotel’s IT department, focused on maintaining and managing the hotel’s information technology systems and infrastructure. The role involves overseeing all aspects of day-to-day IT operations at assigned locations to guarantee smooth workflows and secure IT environment. Responsibilities include managing and supporting all user endpoints such as computers and servers, printers, uninterruptible power supply (UPS) devices, network equipment, and telephony infrastructure. The role demands close collaboration with local IT, regional IT leaders, and corporate IT teams to plan IT projects, conduct preventive maintenance, and implement system upgrades. It is essential that the IT systems remain reliable, secure, and fully operational since they directly impact the hotel’s revenue streams and guest satisfaction.

The successful candidate will provide hands-on technical support, including troubleshooting, patch management, antivirus updating, hardware and software inventory management, and data backup and restoration. They are also responsible for supporting critical business technologies such as Point of Sale (POS) systems, high-speed internet, video on demand (FTG/VOD) services, telephony, and property management system (PMS) interfaces to ensure uninterrupted operations. Maintaining the physical cleanliness and organization of IT equipment and infrastructure is also an important aspect of this position.

Loews offers a competitive benefits package to its team members that includes comprehensive health and wellness programs, a 401(k) plan with company matching contributions, paid sick days, vacation, holidays, bereavement leave, and even pet bereavement leave. The company promotes career growth through training, development opportunities, and tuition reimbursement. Additional perks include pet insurance, complimentary meals during shifts, and exclusive hotel rate discounts for team members, creating a supportive and rewarding work environment. This position requires a flexible schedule including the availability to work weekends, holidays, and be on call 24/7 for critical system failures. Embracing this role means contributing to a vibrant hospitality environment where technology plays a crucial role in guest satisfaction and operational excellence.