Manager in Training TN

Memphis, TN, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career Development

Job Description

Taco Bell is a globally recognized fast-food restaurant chain specializing in Mexican-inspired cuisine such as tacos, burritos, quesadillas, and nachos. Founded in 1962, Taco Bell operates thousands of locations worldwide, known for providing quick, affordable meals with a focus on innovation, customer service, and quality. The company has carved a niche in the fast-food industry by continuously evolving its menu and enhancing the customer experience, making it one of the most popular brands among diverse demographics. As a forward-thinking and customer-centric organization, Taco Bell promotes a culture of teamwork, continuous learning, and operational excellence. These core values create a supportive environment where employees at every level are encouraged to grow and succeed.

The Restaurant General Manager (RGM) role at Taco Bell is a critical leadership position responsible for overseeing the daily operations of an individual Taco Bell unit. The RGM ensures that the restaurant operates efficiently, profitably, and in alignment with the company’s standards for cleanliness, hospitality, product quality, and speed of service. The position requires a hands-on leader who can both manage and model exceptional operational skills, from hiring and training employees to delivering outstanding guest service. The RGM is accountable for managing costs, including food, labor, and controllable expenses, and driving sales growth by improving performance indicators such as 5 Bells, CORE, and speed of service.

In addition to operational oversight, the RGM fosters a positive and safe work environment for both employees and guests. Responsibilities include maintaining compliance with all health, sanitation, and employment regulations, overseeing equipment and facility maintenance, and managing employee turnover through effective hiring, training, and coaching. The RGM conducts performance appraisals for crew members, shift managers, and assistant managers and ensures that all team members meet required certification and performance levels.

The role demands strong decision-making and conflict-resolution skills, excellent communication abilities, and flexibility to thrive in a fast-paced environment subject to rapid change. Success in this position is measured through key performance metrics such as sales performance, cost control, labor management, guest satisfaction, food safety audits, and adherence to company policies and procedures. The RGM plays a crucial role in fostering a high-performance team culture that meets the company’s goals and delivers an exceptional dining experience to Taco Bell customers.

Job Requirements

At least 18 years old
High school diploma or GED required
Minimum of 6 months supervisory experience preferably in service business
Legal right to work in the United States
Open availability to work flexible hours and shifts
Strong communication skills
Ability to work in fast-paced environment
Good decision making and conflict resolution skills
Willingness to develop self and team
Ability to manage time effectively

Job Qualifications

Must be at least 18 years old or older
Strong preference for an internal promote from the AGM position who has completed all required learning zone training and certifications
High school diploma or GED is required, undergraduate degree preferred
Possess a minimum of 6 months in a supervisory role, preferably in a service-related business
Legal right to work in the United States
Have open availability and the ability to work flexible hours and all shifts as needed
Excellent oral and written communication skills
Strong planning, organizing, and follow-up skills
Excellent decision making and conflict resolution skills
Must enjoy working in a fast-paced environment and be flexible enough to deal with rapid change
Desire to develop their team and actively continue their own development
Must be able to manage time effectively and efficiently and reach objectives within specified timeframes

Job Duties

Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels
Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality
Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements
Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals
Performs the hiring process for a new crew members, shift leaders, and assistant general managers
Coaches and councils all crew members and managers and are responsible for training and developing their team to expected certification and performance levels
Maintains the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations
Ensures compliance with all local, state, and federal laws pertaining to employment
Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed
Ensures that preventative maintenance procedures are followed for all equipment and facilities and report any needed repairs to the maintenance department and area coach
Ensures excellent levels of guest service on all shifts and properly handles guests complaints to facilitate repeat business
Provides relevant and timely feedback to their area coach on operating results, specifically through the daily call procedure and weekly area meetings
Effectively manages turnover by practicing effective selection and training and by treating their people right and fostering a positive work environment
Prepares food as needed for guests and training purposes as well as handling the cash register and money when required