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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Relocation assistance
Job Description
Hilton Grand Vacations is a premier hospitality company specializing in timeshare vacation ownership, dedicated to delivering exceptional experiences to its owners and guests. Known for its commitment to quality, innovation, and outstanding hospitality services, Hilton Grand Vacations operates a collection of upscale resort properties across various desirable locations. The company fosters a diverse and inclusive work environment, emphasizing career development, employee growth, and community involvement, making it a sought-after employer in the hospitality industry. Hilton Grand Vacations values diversity and provides equal employment opportunities without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent professional experience
- Recent college graduates or early-career professionals with experience in sales, marketing, hospitality, or customer service
- Prior industry experience preferred
- Strong communication, interpersonal, and presentation skills
- Outgoing, energetic, and personable with the ability to think quickly and problem-solve
- Demonstrated team orientation and competitive mindset
- Self-motivated with strong organizational and time-management skills
- Willingness and ability to relocate within 8-12 months based on business needs
Job Qualifications
- Bachelor’s degree preferred or equivalent professional experience
- Recent college graduates or early-career professionals with experience in sales, marketing, hospitality, or customer service
- Prior industry experience preferred
- previous management experience not required
- Strong communication, interpersonal, and presentation skills
- Outgoing, energetic, and personable with the ability to think quickly and problem-solve
- Demonstrated team orientation and competitive mindset
- Self-motivated with strong organizational and time-management skills
- Willingness and ability to relocate within 8-12 months based on business needs
Job Duties
- Assist in the day-to-day operations of the In-House Marketing Department
- Support and drive production across all In-House Marketing channels including Owners, Samplers, Renters, Exchangers, Pre-Arrival Marketing, and Brand-Based teams
- Recruit, train, develop, and coach In-House Marketing associates
- Conduct performance evaluations, feedback discussions, and coaching sessions
- Monitor representative performance standards and penetration goals
- Maintain approved site penetration levels while minimizing guest complaints
- Control gifting costs in accordance with budget and company guidelines
- Lead and participate in weekly team meetings addressing performance, policies, procedures, and programs
- Ensure accurate and timely submission of all required weekly and monthly reports
- Maintain high Owner and Guest satisfaction by addressing concerns and resolving issues promptly
- Ensure compliance with all company policies, procedures, and systems
- Oversee accuracy of financial and performance reporting from Concierge and TSW teams
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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