Manager in Training- In House Marketing

Kissimmee, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Career development opportunities

Relocation assistance

Job Description

Hilton Grand Vacations is a premier hospitality company specializing in timeshare vacation ownership, dedicated to delivering exceptional experiences to its owners and guests. Known for its commitment to quality, innovation, and outstanding hospitality services, Hilton Grand Vacations operates a collection of upscale resort properties across various desirable locations. The company fosters a diverse and inclusive work environment, emphasizing career development, employee growth, and community involvement, making it a sought-after employer in the hospitality industry. Hilton Grand Vacations values diversity and provides equal employment opportunities without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company also ensures reasonable accommodations for individuals with disabilities throughout the hiring process and employment tenure.

The In-House Marketing Manager in Training (M.I.T.) program at Hilton Grand Vacations is a dynamic, structured development role designed to cultivate future leaders within the In-House Marketing Department. This comprehensive program provides participants with robust hands-on experience supporting daily operations while developing vital leadership skills necessary to manage teams, drive production, oversee performance, ensure compliance, and ultimately enhance the quality of both owner and guest experiences. Spanning approximately one year, the program’s timeline may be shortened for individuals who demonstrate exceptional ability, prior experience, and quick mastery of leadership and operational concepts.

Participants in the M.I.T. program will gain exposure to a broad range of marketing channels including Owners, Samplers, Renters, Exchangers, Pre-Arrival Marketing, and Brand-Based teams. This exposure ensures a well-rounded understanding of all facets of In-House Marketing operations. The role requires a high degree of adaptability, mobility, and readiness, as successful candidates should be prepared to relocate within 8 to 12 months to support new market openings or fill critical business vacancies in various geographic locations. As a result, the program not only develops critical marketing and leadership competencies but also prepares individuals for future career growth opportunities within Hilton Grand Vacations on a broader scale.

This role is ideal for recent college graduates or early-career professionals with backgrounds in sales, marketing, hospitality, or customer service who are eager to advance their careers in a fast-paced, supportive environment. Candidates will benefit from the mentorship of experienced leaders and will be involved in activities such as recruiting, training, coaching, and performance management of marketing associates. Beyond operational duties, the role reinforces accountability by ensuring compliance with all company policies and systems and maintaining accurate financial and performance reporting. The In-House Marketing Manager in Training program combines the rigor of practical experience with leadership development, making it a valuable stepping stone toward long-term career success at Hilton Grand Vacations.

Job Requirements

Bachelor’s degree preferred or equivalent professional experience
Recent college graduates or early-career professionals with experience in sales, marketing, hospitality, or customer service
Prior industry experience preferred
Strong communication, interpersonal, and presentation skills
Outgoing, energetic, and personable with the ability to think quickly and problem-solve
Demonstrated team orientation and competitive mindset
Self-motivated with strong organizational and time-management skills
Willingness and ability to relocate within 8-12 months based on business needs

Job Qualifications

Bachelor’s degree preferred or equivalent professional experience
Recent college graduates or early-career professionals with experience in sales, marketing, hospitality, or customer service
Prior industry experience preferred
previous management experience not required
Strong communication, interpersonal, and presentation skills
Outgoing, energetic, and personable with the ability to think quickly and problem-solve
Demonstrated team orientation and competitive mindset
Self-motivated with strong organizational and time-management skills
Willingness and ability to relocate within 8-12 months based on business needs

Job Duties

Assist in the day-to-day operations of the In-House Marketing Department
Support and drive production across all In-House Marketing channels including Owners, Samplers, Renters, Exchangers, Pre-Arrival Marketing, and Brand-Based teams
Recruit, train, develop, and coach In-House Marketing associates
Conduct performance evaluations, feedback discussions, and coaching sessions
Monitor representative performance standards and penetration goals
Maintain approved site penetration levels while minimizing guest complaints
Control gifting costs in accordance with budget and company guidelines
Lead and participate in weekly team meetings addressing performance, policies, procedures, and programs
Ensure accurate and timely submission of all required weekly and monthly reports
Maintain high Owner and Guest satisfaction by addressing concerns and resolving issues promptly
Ensure compliance with all company policies, procedures, and systems
Oversee accuracy of financial and performance reporting from Concierge and TSW teams