Manager Hotel Operations - Full Time (Caesars Las Vegas)

Caesars Palace is a world-renowned luxury resort and casino located in Las Vegas, Nevada. Known for its grandeur and exceptional service, Caesars Palace boasts over 3,000 guest rooms, 25 unique restaurants and cafes, expansive pools and gardens spanning 4.5 acres, and a lavish 50,000 square foot spa. This iconic destination attracts millions of visitors annually, offering them not just an extraordinary entertainment experience but also personalized and attentive service in an exclusive setting. As a leader in the hospitality and entertainment industry, Caesars Palace is committed to maintaining a high standard of excellence, focusing on delivering memorable guest experiences and fostering a dynamic workplace for its team members.

The role of Front Desk & Guest Services Supervisor at Caesars Palace is pivotal to maintaining the exceptional standards expected by guests and management alike. The supervisor is responsible for providing essential guidance and leadership to the front desk and guest services staff, ensuring operations run smoothly and customer satisfaction is maximized. This position requires an individual who can effectively manage team dynamics, coordinate with multiple departments, and handle guest concerns with tact and professionalism. The Front Desk & Guest Services Supervisor plays a crucial role in enforcing safety policies, overseeing facility inspections, and recommending improvements to services and equipment to enhance guest experiences.

In this leadership role, you will be charged with conferring regularly with department supervisors to optimize manpower utilization and service efficiency. This includes resolving guest issues promptly and taking corrective actions to maintain high hospitality standards. The supervisor fosters a positive work environment that motivates employees and encourages upward mobility while maintaining acceptable levels of turnover and absenteeism. They will also be involved in personnel management, including the hiring, promotion, demotion, and release of staff within their areas of responsibility.

Training and orientation of guest contact employees fall under the supervisor's purview, ensuring that every team member is equipped to deliver quality service and contribute to achieving targeted Hospitality Total Service scores. Additionally, the role involves recommending and implementing incentive programs aimed at reducing costs or increasing revenues, aligning with the broader goals of Caesars Palace.

Successful candidates must be at least 21 years old, hold a college degree or have equivalent related experience, and possess three to five years of supervisory experience within hotel operations. Exceptional interpersonal, customer service, communication, and problem-solving skills are essential. The ability to maintain high-quality service levels consistently, respond calmly and rationally to guest and employee conflicts, and handle high-pressure situations is critical to success in this role.

Candidates should be proficient with computer systems and applications, fluent in English, and capable of performing physical duties such as extensive walking, standing, and emergency responsibilities typical of front-line employees. Demonstrating integrity and adhering to the rigorous standards required in a regulated business environment are vital qualities for this supervisor position.

Joining Caesars Palace means becoming part of a prestigious brand that values diversity, inclusion, and equal opportunity. The organization is committed to providing a respectful work environment where employees can excel, grow professionally, and contribute to a world-class guest experience. If you have a passion for hospitality and a drive to lead a dedicated team, this Front Desk & Guest Services Supervisor role offers an exciting opportunity to advance your career in one of the most celebrated resorts in the world.