Manager, Global Airports and Contact Center Communications

American Airlines is a leading global airline recognized for its commitment to connecting people and places worldwide. As one of the largest airlines in the world, American Airlines operates an extensive network, serving more than 365 destinations with a robust daily flight schedule. The company is known not only for its operational excellence but also for fostering a culture of inclusion, diversity, and continuous growth among its team members. Employees at American Airlines enjoy a vibrant, supportive workplace where career advancement and personal development go hand in hand. The airline emphasizes a strong sense of community through 20 plus Employee Business Resource Groups that promote inclusiveness and help members reach their full potential while meeting the diverse needs of its global customer base.

The Manager of Communications for Global Airports and Contact Centers is an integral member of American Airlines' Operations Communications team, which exists within the Global Engagement organization. This role plays a pivotal part in shaping the company's internal and external communications to help build and protect American Airlines' brand and reputation. The manager will lead strategic communications efforts specifically focused on the Global Airports and Contact Center organizations, as well as their supporting teams such as training, policies and procedures, and planning. By crafting compelling narratives and strategic messaging, the manager helps the airline elevate operational performance and enhance customer experience.

This position is highly collaborative, working closely with leadership across Global Engagement and Operations teams located both at American Airlines' headquarters in Fort Worth, Texas, and globally. The selected candidate will be responsible for connecting the airline’s strategy with frontline workers and external stakeholders, ensuring messages are clear, engaging, and aligned with company goals. The role demands a strategic thinker comfortable with media relations, adept at team leadership, and skilled at creative writing. As a hands-on executor, this person will build and execute communications plans across multiple channels, promote American Airlines’ initiatives, respond to media inquiries, and support crisis communications when necessary.

Offering a competitive salary range of $98,000 to $134,000, American Airlines values candidates who bring experience in corporate communications, strong relationships with operational stakeholders, and a passion for storytelling. The role requires working in a dynamic, fast-paced environment and contributing to a culture where safety, operational excellence, and customer service are paramount. Join American Airlines to be part of a vibrant team with a global reach providing rich opportunities for growth, inspiration, and the chance to make a tangible difference every day.