Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $67.00 - $70.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
recognition programs
Job Description
Hilton is a global leader in the hospitality industry, renowned for its commitment to providing exceptional guest experiences and fostering an award-winning workplace culture. With a legacy of welcoming more than 3 billion guests worldwide, Hilton continues to set new standards for the future of travel through its suite of world-class brands and dedication to the founding vision: to fill the earth with the light and warmth of hospitality. At Hilton, the focus is not only on delivering memorable stays but also on supporting the growth and success of its team members by creating an inclusive, inspiring, and dynamic work environment. This makes Hilton not just a great place for guests to stay but also a fantastic place for employees to build fulfilling careers.
The position of Front Office Manager at Hilton is more than just a role overseeing front office operations; it is a vital part of spreading the warmth and light of hospitality with every guest interaction. The Front Office Manager plays a key leadership role in managing daily front office activities including guest registration, room inventory control, and ensuring adherence to hotel policies and standards. This role also plays a strategic part in elevating service quality by monitoring guest satisfaction, addressing service issues, and guiding the front office team to implement continuous improvements.
A significant aspect of the Front Office Manager’s responsibilities involves driving revenue growth by promoting hotel services and executing upselling tactics to maximize room occupancy and overall hotel profitability. This managerial role also emphasizes team development, where the Front Office Manager provides ongoing training, updates on hotel offerings and local attractions, and cultivates a positive and productive work atmosphere.
Working at Hilton means embracing core values such as hospitality, integrity, leadership, teamwork, ownership, and a strong sense of urgency and discipline that contributes to making a lasting impact every day. The Front Office Manager not only ensures operational excellence but also inspires and supports the front office team, monitors their performance, provides coaching, and fosters a culture that motivates team members to excel.
Hilton’s commitment to its team members extends beyond daily job functions; it offers a supportive career path that allows employees to grow professionally and personally. As a recognized great place to work, Hilton encourages new and experienced hospitality professionals alike to join its community, where they can make every guest stay a little more magical while advancing their own careers in a world-class workplace environment.
The position of Front Office Manager at Hilton is more than just a role overseeing front office operations; it is a vital part of spreading the warmth and light of hospitality with every guest interaction. The Front Office Manager plays a key leadership role in managing daily front office activities including guest registration, room inventory control, and ensuring adherence to hotel policies and standards. This role also plays a strategic part in elevating service quality by monitoring guest satisfaction, addressing service issues, and guiding the front office team to implement continuous improvements.
A significant aspect of the Front Office Manager’s responsibilities involves driving revenue growth by promoting hotel services and executing upselling tactics to maximize room occupancy and overall hotel profitability. This managerial role also emphasizes team development, where the Front Office Manager provides ongoing training, updates on hotel offerings and local attractions, and cultivates a positive and productive work atmosphere.
Working at Hilton means embracing core values such as hospitality, integrity, leadership, teamwork, ownership, and a strong sense of urgency and discipline that contributes to making a lasting impact every day. The Front Office Manager not only ensures operational excellence but also inspires and supports the front office team, monitors their performance, provides coaching, and fosters a culture that motivates team members to excel.
Hilton’s commitment to its team members extends beyond daily job functions; it offers a supportive career path that allows employees to grow professionally and personally. As a recognized great place to work, Hilton encourages new and experienced hospitality professionals alike to join its community, where they can make every guest stay a little more magical while advancing their own careers in a world-class workplace environment.
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front office operations
- Proven leadership abilities
- Strong problem-solving skills
- Ability to work under pressure in a fast-paced environment
- Flexibility to work various shifts including weekends and holidays
- Good organizational and multitasking skills
Job Qualifications
- Experience in front office management or related hospitality role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of hotel management software and reservation systems
- Ability to handle guest complaints and resolve issues effectively
- Proficiency in revenue management and upselling techniques
- Commitment to hospitality and guest service excellence
Job Duties
- Manage daily front office operations including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service by tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements
- Implement revenue initiatives by promoting hotel services and executing upselling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge by providing regular updates and training on hotel offerings, services, and local attractions
- Delight guests by welcoming them, responding to inquiries, and promptly resolving concerns to uphold service standards
- Inspire and develop the team by supervising front office staff, monitoring performance, providing coaching, and fostering a positive work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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