Manager, Franchise Operations - Dallas, TX

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties, boasting approximately 9,200 hotels across over 95 countries on six continents. Headquartered in Parsippany, New Jersey, with offices around the world including London, Shanghai, Buenos Aires, and Dubai, Wyndham commands a significant presence in the hospitality industry. The company supports a diverse network of approximately 872,000 rooms that cater to everyday travelers, making hotel travel accessible and enjoyable for all. Wyndham is known for its extensive portfolio of 24 renowned hotel brands such as Wyndham, La Quinta, Ramada, Days Inn, and Super 8. Employing over 2,000 corporate team members worldwide, the company's mission is to make hotel travel possible for everyone. Wyndham places a strong emphasis on its unique Count on Me culture, driven by core values including Integrity, Accountability, Inclusivity, Caring, and Fun. These values shape a workplace environment that fosters growth, flexibility, and a deep commitment to diversity, equity, and inclusion. Wyndham Hotels & Resorts offers best-in-class training, leadership development, mentorship, and educational support to its team members. The company also prioritizes competitive compensation, comprehensive benefits, workplace flexibility, and team member appreciation events to create a rewarding employment experience.

The role of Manager, Franchise Operations at Wyndham Hotels & Resorts is a vital position within the Franchise Operations team. This role is based remotely in the United States and involves up to 90% travel, with a flexible work schedule to support engagement with franchise owners and hotel properties primarily in the Dallas, Texas area. The Manager, Franchise Operations is responsible for nurturing and maintaining trusted relationships with franchise owners by understanding their unique goals, needs, and challenges. This role adopts an Owner First mindset, aligning with the company’s Count on Me service culture values which emphasize responsiveness, respect, and delivering an outstanding experience. The Manager works to optimize hotel owners’ performance by providing innovative solutions, essential resources, and leveraging Wyndham’s broad organizational network.

In this role, the Manager executes portfolio management strategies aimed at improving hotel performance through consistent communication and active engagement with owners and hotel teams. They analyze data to develop and implement strategies designed to expand revenue opportunities, improve operational quality, and increase customer satisfaction. The Manager is also responsible for driving Net Revenue Generation (NRG) through retention and development initiatives while collaborating with various internal stakeholders to align efforts and deliver results. Accountability is a key aspect of the role, which involves thorough documentation, follow-up, and system reporting to track progress and impact on Wyndham Hotels & Resorts' profitability.

This position requires a hands-on approach and the ability to work effectively under pressure, including extended hours when necessary to meet deadlines. The Manager must be prepared for significant travel and onsite visits, which include interior and exterior property environments such as multi-level hotels, restaurants, pools, and exercise facilities. Physical requirements include the ability to stand for extended periods, drive long distances, and perform physical activities such as bending, twisting, squatting, pushing, and pulling while inspecting properties. This role is crucial in projecting a positive image of Wyndham Hotels & Resorts, actively promoting the company’s value, and responding promptly to property-specific business requests within established service level agreements.

Wyndham offers a competitive annual salary range of $80,000 to $90,000 along with an incentive payment plan featuring a 15% annual target. Comprehensive benefits include health insurance with HSA and FSA options, dental and vision insurance, life and disability coverage, a robust 401(k) plan with company match, paid vacation and holidays, and additional paid time off including volunteer, bereavement, and jury duty leave. Wyndham Hotels & Resorts welcomes candidates who share their core values and commitment to service excellence to apply for this full-time opportunity by May 22, 2026.