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Wyndham Hotels & Resorts logo

Manager, Franchise Operations - Dallas, TX

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $80,000.00 - $90,000.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life/AD&D Insurance
short-term disability
long-term disability
401(k) with Company Match
Paid vacation
Paid holidays
Paid sick leave
Additional paid time off

Job Description

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties, boasting approximately 9,200 hotels across over 95 countries on six continents. Headquartered in Parsippany, New Jersey, with offices around the world including London, Shanghai, Buenos Aires, and Dubai, Wyndham commands a significant presence in the hospitality industry. The company supports a diverse network of approximately 872,000 rooms that cater to everyday travelers, making hotel travel accessible and enjoyable for all. Wyndham is known for its extensive portfolio of 24 renowned hotel brands such as Wyndham, La Quinta, Ramada, Days Inn, and Super 8. Employing... Show More

Job Requirements

  • 2 to 4 years of progressive experience in hotel or related field
  • Preferred property and corporate management experience
  • 4 year college degree preferred
  • Multi-property experience required
  • Industry certifications preferred
  • Proficiency in Microsoft Suite including Office, Word, PowerPoint and Excel
  • Ability to stand for approximately 50% of the day
  • Ability to sit and drive long distances for approximately 75% of the week
  • Ability to lift a minimum of 10 lbs
  • Ability to bend, twist, squat, push and pull during property inspections
  • Willingness to travel 90% with flexible work schedule
  • Ability to work under pressure with extended hours when needed

Job Qualifications

  • 2 to 4 years of progressive experience in a hotel or related field
  • Property and corporate management experience preferred
  • 4 year college degree preferred
  • Multi-property experience
  • Industry certifications preferred
  • Proficient in Microsoft Suite (Office, Word, PowerPoint, Excel)

Job Duties

  • Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset
  • Develop trusted relationships with external customers to educate, motivate and influence adoption of tools and resources
  • Execute Wyndham Hotels and Resorts initiatives, projects and related tasks
  • Execute a Portfolio Management strategy through consistent communication and touchpoints with hotels and owners
  • Analyze data to develop and execute strategies to expand revenue generation, improve quality performance and increase customer satisfaction
  • Drive Net Revenue Generation through retention and development opportunities
  • Collaborate with internal stakeholders
  • Provide accountability through documentation, follow up and system reporting
  • Achieve annual service, performance and KPI goals to impact WHR profitability
  • Take ownership of personal and professional development
  • Project a positive image and promote the value of Wyndham Hotels & Resorts
  • Respond to one-off property specific requests within indicated SLA

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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