Manager, Food & Beverage - Premium Experience

Jacksonville, FL, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Professional Development

Job Description

VyStar Ballpark is a premier sports and entertainment venue located in Jacksonville, Florida, serving as the home of the Jacksonville Jumbo Shrimp, a proud member of Minor League Baseball. The ballpark is well known for offering fans an excellent game day experience, complete with state-of-the-art amenities and a variety of premium hospitality options. These premium spaces include luxury suites, club seating, picnic areas, lounges, and private event locations designed to cater to guests who seek elevated service and exclusive environments. Beyond baseball games, VyStar Ballpark is a versatile event location hosting concerts, corporate functions, and community gatherings, making it a dynamic hub of entertainment in Jacksonville.

Job Qualifications

Bachelor's degree in hospitality management, business administration, sports management, culinary management or related field
Minimum of 3 years experience in food and beverage operations or premium hospitality
At least 2 years of leadership or supervisory experience
Experience with premium hospitality in sports or entertainment venues
Strong leadership, organizational and time management skills
Excellent guest service and communication abilities
Experience with POS systems and inventory management
Working knowledge of food safety and sanitation standards
Proficiency with Microsoft Office applications
Excellent verbal and written communication skills
Ability to work flexible schedules including extended hours during events
Preferred experience in sports or live entertainment venues
Familiarity with event or catering management software
Knowledge of food and beverage cost control and budgeting
Ability to work effectively in fast-paced, event-driven environments
Physical ability to stand, walk, lift moderately heavy items, and navigate the venue effectively

Job Duties

Lead food and beverage operations for premium hospitality areas including suites, clubs, picnic spaces, and lounges
Oversee setup, presentation, replenishment, and breakdown of food and beverage service zones
Coordinate premium food and beverage logistics for games, concerts, and special events
Recruit, train, schedule, and supervise food and beverage staff including suite attendants, bartenders, and servers
Develop staffing plans aligned with event attendance and needs
Conduct pre-event staff meetings to review menus, service standards, and event details
Monitor service delivery during events to ensure quality and guest satisfaction
Collaborate with F&B leadership on catering menus and event offerings
Manage inventory, purchasing, and product reconciliation
Support event reporting including sales, inventory, and labor analysis
Build strong relationships with suite holders, partners, and clients
Handle guest concerns with professionalism and provide service recovery
Ensure compliance with food safety, alcohol policies, and health regulations
Maintain cleanliness and organization of hospitality spaces
Partner cross-functionally to ensure smooth event execution and operational efficiency