Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Hard Rock Casino Bristol is a premier entertainment and gaming destination, known for its vibrant atmosphere, dynamic dining options, and commitment to delivering exceptional guest experiences. As part of the globally recognized Hard Rock brand, the casino combines music, culture, and hospitality to create a unique environment where guests can enjoy top-tier gaming entertainment alongside world-class dining and beverage offerings. Located in Bristol, this venue attracts visitors seeking both excitement and comfort, with a strong emphasis on superior service and memorable moments. The casino's dedication to employee wellness is reflected in its comprehensive benefits package designed to support health, future planning, and work-life balance, adapting to various employment statuses to ensure inclusivity and satisfaction for all team members. For a full listing of benefits, candidates are encouraged to visit their career site to understand the depth of support provided to the workforce.
The position of Front of House Supervisor at Hard Rock Casino Bristol focuses on overseeing the operations and staff within specified food and beverage outlets during assigned shifts, including direct supervision of all front-of-the-house activities. This role is critical in maintaining the casino's reputation for excellent guest engagement by creating inviting atmospheres that encourage patron loyalty and enjoyment. The supervisor ensures readiness and compliance with cleanliness, safety, and operational processes, including inventory control for bar and lounge areas. Responsibilities extend to maintaining quality standards of alcoholic beverages, organizing staff training, and responding promptly to guest feedback to continuously improve service. The role demands effective management of high-volume service environments, coordinating shifts to balance guest flow, and ensuring security of assets. Additional focus is placed on compliance with licensing and regulatory standards mandated by federal, state, and Virginia Lottery authorities. This position requires a high degree of professionalism, adaptability to changing environments, and a proactive approach to leadership in hospitality settings. Job candidates should be prepared to take on duties that involve multitasking, team mentoring, and operational oversight to deliver a first-class dining experience in a fast-paced casino environment. This is a full-time supervisory role emphasizing guest relations and operational excellence, aiming to uphold the Hard Rock Casino Bristol’s standard as a favorite destination for entertainment and dining.
The position of Front of House Supervisor at Hard Rock Casino Bristol focuses on overseeing the operations and staff within specified food and beverage outlets during assigned shifts, including direct supervision of all front-of-the-house activities. This role is critical in maintaining the casino's reputation for excellent guest engagement by creating inviting atmospheres that encourage patron loyalty and enjoyment. The supervisor ensures readiness and compliance with cleanliness, safety, and operational processes, including inventory control for bar and lounge areas. Responsibilities extend to maintaining quality standards of alcoholic beverages, organizing staff training, and responding promptly to guest feedback to continuously improve service. The role demands effective management of high-volume service environments, coordinating shifts to balance guest flow, and ensuring security of assets. Additional focus is placed on compliance with licensing and regulatory standards mandated by federal, state, and Virginia Lottery authorities. This position requires a high degree of professionalism, adaptability to changing environments, and a proactive approach to leadership in hospitality settings. Job candidates should be prepared to take on duties that involve multitasking, team mentoring, and operational oversight to deliver a first-class dining experience in a fast-paced casino environment. This is a full-time supervisory role emphasizing guest relations and operational excellence, aiming to uphold the Hard Rock Casino Bristol’s standard as a favorite destination for entertainment and dining.
Job Requirements
- Must obtain and maintain all necessary federal, state, and Virginia Lottery licenses and certifications
- Must pass background check
- Must pass drug screening
- Must be at least 21 years old
- Prior experience opening new properties or outlets preferred
Job Qualifications
- High school diploma or equivalent
- Two years dining experience in supervisory capacity
- Bachelor’s degree in restaurant management or related field preferred
- Knowledge of federal, state, and local laws
- Experience managing high-volume restaurant or bar
- Understanding of safety and sanitation practices
- Familiarity with computer systems related to food and beverage service
- Knowledge of various restaurant positions
- Knowledge of food preparation and service etiquette
- Familiarity with wines and alcoholic beverages
- Ability to present professional and enthusiastic image
- Strong communication skills
Job Duties
- Create an atmosphere that induces guests to choose the casino for gaming entertainment
- Act as a mentor to team members to provide superior guest service
- Open and close shifts ensuring outlets are prepared and secure
- Maintain front of house ordering, inventory levels, and bar layout
- Ensure team member training and compliance with standards
- Monitor alcohol sales and quality
- Support late-night casino volumes
- Organize training with vendors for service refreshers
- Monitor guest service and satisfaction through interviews and observations
- Resolve guest complaints
- Inspect food outlets daily for safety and supplies
- Attend and participate in meetings
- Perform work regularly and predictably
- Handle other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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