Manager, Continuous Improvement

San Manuel is one of the largest private employers in the Inland Empire, recognized for its deep commitment to the future, growth, and well-being of its employees. Renowned as a prominent player in the casino and hospitality sector, San Manuel engages in delivering exceptional gaming and entertainment experiences while fostering an inclusive and dynamic work environment. The organization embraces innovation and continuous improvement as fundamental pillars to maintain its competitive edge and uphold operational excellence. With a rich history of community involvement and employee dedication, San Manuel represents a forward-thinking company that invests heavily in leadership development, employee wellness, and sustainable organizational practices. Employment with San Manuel offers a chance to join an influential institution continually striving for excellence in both customer satisfaction and employee engagement.

The role of Manager, Continuous Improvement reports directly to the Director of Financial Planning & Analysis and plays a critical role in steering process innovation and continuous improvement initiatives across casino operations. This position is central to nurturing a culture of sustainable change within the organization by applying Lean methodologies and championing excellence in Continuous Improvement and Innovation (CI&I). The Manager will be responsible for designing, implementing, and managing continuous improvement programs that align with strategic business goals, thereby delivering transformative outcomes for the casino’s operational and financial functions. The position requires a comprehensive understanding of gaming and hospitality operations to effectively partner with executive leaders and department managers, ensuring that improvements meet operational needs and promote employee engagement.

Key responsibilities include developing and administering the Continuous Improvement Program, leveraging Six Sigma and Lean processes to identify enhancement opportunities that improve financial performance, customer satisfaction, and service delivery. This entails diagnosing organizational performance issues, performing root cause analyses, and developing strategies to optimize processes. The Manager will coordinate and lead enterprise-wide projects, supervising teams and collaborating with managers to re-engineer processes for maximum efficiency. Project management expertise is vital, as this role oversees implementation efforts while ensuring compliance with regulatory standards and corporate policies.

In addition to technical skills, the Manager is entrusted with fostering positive relationships between team members and leadership, emphasizing the value of employee contributions and driving engagement. The position also includes supervisory responsibilities encompassing hiring, training, performance evaluation, and employee development with an emphasis on succession planning. Candidates must possess advanced proficiency with Microsoft Office applications and Lean tools, demonstrate discretion handling confidential information, and hold an accredited Lean Six Sigma Green Belt certification. Experience in the casino or hospitality industry is preferred, as is a willingness to travel and work flexible hours in a fast-paced environment. This opportunity is perfect for highly motivated, results-oriented individuals who want to influence meaningful change within a leading casino enterprise.