Manager, Building & Office Services

New Haven, CT, USA|Onsite

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability Benefits

401(k) with employer match

Paid Time Off

wellness reimbursement

Employee assistance program

volunteer days off

Job Description

Richemont is a global leader in the luxury sector with a portfolio of prestigious Houses that specialize in jewelry, watches, and high-end accessories. Each Maison within the Richemont group proudly upholds a rich tradition of style, quality, and exceptional craftsmanship. Committed to preserving the unique heritage and identity of each luxury brand, Richemont also continuously drives innovation and creativity to design new products that resonate with its core values. Located in Shelton, Connecticut, Richemont Americas embodies this spirit by reflecting the dynamic, diverse world around us. The company fosters a culture of inclusion and celebrates the unique backgrounds, experiences, and identities of its employees, which fuels creativity and excellence in all aspects of its business.

Richemont Americas is seeking a dedicated Building and Office Services Manager to oversee the facilities and office services for its Shelton location. This key role serves as the primary point of contact for all facilities-related needs, ensuring that the site operates smoothly and efficiently. The manager’s responsibilities include maintaining a safe and comfortable workplace, coordinating with vendors and service providers, managing office supplies and equipment inventory, and supporting hospitality needs for employees and visitors. This position plays a vital role in enhancing the overall workplace experience and supports onsite events and activities.

The Building and Office Services Manager also works closely with various internal teams such as Health and Safety, Security, and Sustainability to ensure compliance with safety protocols, manage building access, and promote sustainable office practices. The role involves strategic planning and budget management for the office, including space planning, expense monitoring, and cost-saving initiatives. Leadership is a crucial aspect of this position; the manager leads the Office Services Coordinator and collaborates with other departments to drive communication and engagement around office service initiatives.

This role requires a strong blend of operational expertise, relationship management, and leadership skills, ideally gained through five or more years of facilities or building management experience, preferably within the luxury or high-end service sectors. The ideal candidate will bring a high level of professionalism, exceptional customer service skills, proficiency with office software applications including SAP, and exceptional organizational abilities. This full-time role includes occasional travel to New York offices and offers a competitive salary commensurate with experience. Richemont offers a comprehensive benefits package that prioritizes employee wellbeing, including medical, dental, vision coverage, income protection solutions, a 401(k) plan, paid time off, and wellness programs.

At Richemont, employees are encouraged to engage with the community through supported volunteer days, aligning with the company’s commitment to social responsibility and sustainability. Joining Richemont means becoming part of a company dedicated to crafting the future of luxury while honoring its rich traditions and fostering an inclusive workplace culture that values diverse perspectives. This opportunity in Shelton, CT, is perfect for a motivated facilities professional ready to contribute to a prestigious, dynamic luxury group and help ensure an exceptional workplace environment for all Richemont employees.

Job Requirements

Bachelor's degree or equivalent work experience
Five plus years of experience in Building and Office Services or Facilities management
Prior experience in luxury or high-end service sector preferred
Strong communication skills
Proficiency with MS Office and SAP
Ability to manage vendor relationships and office budgets
Willingness to travel up to 15 percent annually
Ability to lead and support a team
Strong organizational and multitasking abilities

Job Qualifications

Bachelor's degree or equivalent work experience including exposure to Building and Office Services or Facilities management
AED and First Aid certification preferred
Five plus years of professional experience in Building and Office Services or Facilities management preferably in a luxury environment
Hospitality services or event planning experience a plus
Excellent verbal and written communication skills
Ability to provide exceptional customer service and professionalism to all internal and external customers
Proficiency in all MS Office applications as well as SAP
Exceptional organizational skills and attention to detail

Job Duties

Manage and maintain the physical office space including coordinating repairs and maintenance and ensuring a safe and comfortable working environment
Oversee the management and ordering of office supplies breakroom inventory office furniture and equipment ensuring appropriate inventory is maintained
Establish and maintain relationships with vendors and service providers such as janitorial services and maintenance to ensure workplace quality and service value is maintained
Manage Iron Mountain archives for Richemont North America Inc coordinating pickups retrievals costs and supplies for all Richemont work locations and work closely with Iron Mountain Account Representative to create new Department IDs and coordinate destruction of archives as required
Work closely with the Health and Safety team to ensure a safe working environment by coordinating regular fire drills ensuring proper posting of required signage availability of AED units and first aid kits etc.
Maintain knowledge of shipping services processes and equipment to support incoming and outgoing shipping needs
Partner with Richemont Security to create badges and building access for all Shelton employees
Partner with all U S Richemont Regional Functions and Corporate Maison teams to understand BOS needs and ensure business objectives are supported
Manage the Shelton Building and Office Services OPEX budget monitor all expenses and identify cost saving opportunities
Oversee and manage office space planning for the Shelton location ensuring appropriate allocation of space coordinating office moves and maintaining floorplans via OfficeSpace
Lead and oversee the daily activities of the Office Services Coordinator providing guidance training and support as needed
Lead the planning and execution of hospitality services related to onsite events i e coordinating catering and vendors overseeing setup and breakdown managing the event team and troubleshooting to ensure a positive experience for all guests
Organize and manage all Volunteer Days offsite opportunities for Shelton employees in collaboration with the Sustainability team and other key stakeholders
Partner with RIC CRS leadership to support and promote sustainable workplace practices and drive the adoption of sustainable office materials and resources in alignment with companys sustainability objectives
Collaborate with Internal Communications to develop and execute workplace communications in order to drive awareness and compliance with office service initiatives policies and best practices