Manager

Wendy's is one of the world’s largest and most recognized quick-service hamburger restaurant chains, known for its fresh, made-to-order meals and commitment to customer satisfaction. As a global brand, Wendy's operates over 6,500 franchise and company-owned restaurants across the United States and in 25 other countries and U.S. territories worldwide. The company prides itself on its quality menu offerings and its dedication to creating a friendly, professional, and productive work environment for employees and customers alike. Wendy's has built a reputation for delivering high-quality products and exceptional customer service, making it a preferred dining destination for many.

At the Wendy's location on 2010 Veterans Memorial Parkway South in Lafayette, Indiana, the role of Manager plays a crucial part in maintaining this high standard. The Manager will be responsible for assisting in the daily operations of the restaurant, ensuring that each shift runs smoothly and delivers consistently on Wendy's brand promise to "Delight Every Customer." This managerial position involves leadership responsibilities across various areas such as opening and closing procedures, kitchen operations, and customer service. Each Manager certification corresponds to a specific leadership area, allowing the Manager to focus on key operational facets while also contributing to the overall effectiveness of the restaurant.

Managers are tasked with training and monitoring crew members to uphold stringent food safety procedures in compliance with company standards. They act as Cash Managers when necessary, handling cash register setup and closeout duties. Additionally, Managers conduct thorough walk-throughs of the restaurant to ensure readiness for opening, closing, or busy periods, focusing on cleanliness, organization, and preparation. Collaboration with the Restaurant Management team is essential to developing team trainers, communicating expectations, and supervising the crew to maximize employee retention. Delegating day-to-day operational tasks responsibly is critical to maintaining compliance with all company policies and driving outstanding customer experiences.

Beyond day-to-day operations, the Manager plays a vital role in fostering a safe and efficient workplace. They assist with shift-specific protocols as detailed in the Daily Operating Procedures (DOP) and help maintain proper crew coverage through scheduling. Managers are also responsible for addressing and resolving Voice of the Customer (VOC) feedback to continuously improve service quality. The role encompasses opportunities for upward mobility by gaining various certifications and taking on additional leadership duties, such as serving as the Operations Leader when required.

Specifically, the Open/Close Manager certification focuses on supervising and coordinating all opening and closing procedures, ensuring timely compliance, cleanliness, food safety, and line preparation. These Managers mentor crew members and trainers and drive initiatives to optimize operational efficiency and restaurant profitability.

The Customer Service Shift Manager position is centered on driving a customer-focused service culture. This role involves inspiring the restaurant team to exceed customer expectations, execute effective communication through daily team huddles, and identify opportunities to improve efficiency and profit margins. Together with the restaurant management, the Customer Service Manager champions a welcoming atmosphere that supports employee development and customer loyalty.

Wendy's offers a competitive salary starting at $36,000 annually, depending on experience, along with comprehensive benefits such as 401(k) plans, vacation time up to three weeks per year, flexible scheduling, insurance programs, and annual performance reviews with raise opportunities. This is an excellent opportunity for individuals passionate about delivering top-tier customer service, developing leadership skills, and growing their career in a well-established and supportive company environment.

This managerial position requires a minimum of a high school diploma or GED, a willingness to obtain ServSafe certification, open availability to work various shifts, and strong communication skills. Physical demands include the ability to work in a fast-paced setting, stand for extended periods, lift weights up to 50 pounds, and use a headset during shifts. The role may also require travel to other restaurant locations or area offices as necessary.

As an equal opportunity employer, Wendy's values diversity and provides reasonable accommodations to qualified individuals with disabilities. Prospective candidates are encouraged to apply by phone, email, online, or in person at the Lafayette Wendy's location, where they can join a dynamic team dedicated to quality, service, and success.